Lead, Rides Operations (Universal Studios Singapore)

Resorts World Sentosa; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading entertainment resort in Singapore is seeking a candidate to supervise crew members and maintain operational excellence. Responsibilities include training staff, managing guest concerns, and ensuring safety standards. Ideal candidates should possess at least GCE 'O/N' Levels or a related diploma and prior operations experience. Strong leadership and communication skills are essential for this role, which requires shift work and adaptability to outdoor conditions.

Responsibilities

• Supervise daily activities of crew members ensuring adherence to standards.
• Assist in training crew members to uphold operational standards.
• Maintain routine records such as daily operating reports.
• Attend to guest concerns and ensure timely resolution of emergencies.
• Ensure park readiness and operational excellence.
• Support crowd control and queue management during peak periods.
• Report ride malfunctions and safety concerns to management.

Skills

Strong leadership and problem-solving abilities

Strong communication and interpersonal skills

Attentive to detail and safety-oriented

Ability to stay calm in high-pressure situations

Time management and prioritization

Team player with a positive attitude

Comfortable working outdoors

Able to stand for extended periods

Able to perform shift work

Education

Minimum GCE ‘O/N’ Levels, ITE, or Diploma in Tourism

Job description

Responsibilities

• Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.
• Assist in training new and existing crew members to uphold operational and service standards.
• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.
• Attend to guest concerns and ensure timely and appropriate resolution of emergencies.
• Ensure the park readiness and operational excellence to enhance overall guest experience.
• Support crowd control and queue management during peak periods.
• Report ride malfunctions, abnormalities, and safety concerns to management.

Job Requirements

• Minimum GCE ‘O/N’ Levels/ ITE/ Diploma in Tourism or any other relevant discipline.
• Prior operations experience of at least 1 year.

Skills / Attributes

• Strong leadership and problem-solving abilities.
• Strong communication and interpersonal skills, including being comfortable speaking to large groups.
• Attentive to detail and safety-oriented.
• Ability to stay calm and professional in high-pressure situations.
• Able to manage time and prioritize tasks effectively.
• Team player with a positive attitude.
• Comfortable to work in an outdoor environment.
• Must be able to stand for extended periods.
• Able to perform shift work, including evenings, weekends and public holidays.