Lead, Patient Experience & Service Improvement

Singapore General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking an individual to establish a comprehensive feedback ecosystem and implement service excellence initiatives. This role requires collaboration with various stakeholders to enhance patient experience and improve service delivery. Candidates should possess a recognised degree and have at least 4 years of experience in customer service or patient experience operations. Strong interpersonal skills, empathy, and attention to detail are essential. Competitive compensation and a supportive work environment are offered.

Qualifications

• 4 years’ experience in customer service or patient experience operations.
• Good command of English and a second language.
• Strong interpersonal skills to build relationships with stakeholders.

Responsibilities

• Establish the feedback ecosystem for EGH.
• Implement channels for addressing construction activities.
• Contribute to service improvements in EGH's development.

Skills

Customer-centric

Empathy

Interpersonal skills

Detail-oriented

Organisational skills

Project management

Education

Recognised degree in any discipline

Job description

A leading healthcare provider in Singapore is seeking an individual to establish a comprehensive feedback ecosystem and implement service excellence initiatives. This role requires collaboration with various stakeholders to enhance patient experience and improve service delivery. Candidates should possess a recognised degree and have at least 4 years of experience in customer service or patient experience operations. Strong interpersonal skills, empathy, and attention to detail are essential. Competitive compensation and a supportive work environment are offered.