Lead IT Operations Engineer - AI, Resilience & ITSM

SINGAPORE AIRLINES LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading airline company is seeking an experienced IT Operations Manager in Singapore to enhance core ITSM practices and lead the development of innovative automation solutions. The ideal candidate will have extensive experience in IT operations, a strong understanding of ITIL practices, and proficiency with automation tools. You'll manage IT service reliability and mentor teams, ensuring effective implementation of ITSM processes for continuous improvement.

Qualifications

• 5+ years of experience in IT operations or substantial exposure to ITSM processes.
• Hands-on experience with AI/ML technologies relevant to IT operations.
• Proficient with ITSM platforms and automation tools.

Responsibilities

• Reimagine and enhance core ITSM practices using modern frameworks.
• Lead the development and deployment of custom automation solutions.
• Drive adoption of ITSM best practices across IT teams.

Skills

ITIL framework knowledge

Automation tooling skills

Strong problem-solving skills

Effective communication skills

Stakeholder management

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

Splunk

Python

JavaScript (Node.js)

Job description

A leading airline company is seeking an experienced IT Operations Manager in Singapore to enhance core ITSM practices and lead the development of innovative automation solutions. The ideal candidate will have extensive experience in IT operations, a strong understanding of ITIL practices, and proficiency with automation tools. You'll manage IT service reliability and mentor teams, ensuring effective implementation of ITSM processes for continuous improvement.