Lead FSP Manager

SGP IQVIA RDS East Asia Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global clinical research provider in Singapore is seeking an experienced manager to oversee client vendor relationships and drive quality initiatives. The ideal candidate has over 5 years in the pharma/CRO industry, strong leadership and communication skills, and the ability to manage multiple priorities. This role focuses on ensuring client satisfaction and mentoring team members, contributing to the advancement of clinical research efforts.

Qualifications

• 5+ years in the pharma/CRO Industry, preferably in management.
• In-depth knowledge of GCP and ICH guidelines.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Act as the primary contact for client vendor management.
• Develop strategies to identify and mitigate quality risks.
• Support onboarding and training of new managers.

Skills

Leadership

Communication skills

Organizational skills

Problem-solving

Time management

Job description

Job Overview

Main point of contact and counterpart for the client vendor manager in the assigned group of countries.

Essential Functions

• Primary contact for client vendor manager (escalations, process improvement etc) and attends meetings with client vendor manager e.g. Operations meetings, Governance meetings

• Provides ownership, accountability & strategy for activities at region level including frontloading activities.

• Involved in process review and implementation within the region.

• Works closely with the client vendor manager to align with and provide resource information per country.

• Drive team of managers working in support of client clinical studies to ensure projects are appropriately resourced and team members are meeting client objectives. Responsibilities include planning, guiding addressing issue escalations and resolving problems.

• Support Regional Operations Lead on strategies and with local client relationship.

• May need to participate in the interview process. Ensure that new managers are properly onboarded and trained. Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.

• Develop strategies to identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies. Ensures that staff are meeting defined quality metrics through regular review and reporting of findings

• May collaborate with other global and regional team members and other functional leadership to manage client partnership challenges and to achieve exemplary customer service.

• Participates in corporate or organizational departmental quality or process improvement initiatives.

• May mentor junior Managers

Qualifications

• 5+ years in the pharma/CRO Industry including experience in a management/leadership capacity.

• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).

• Very Good leadership skills.

• Strong written and verbal communication skills including good command of English.

• Excellent organizational and problem solving skills.

• Effective time management skills and ability to manage competing priorities.

• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

• Ability to work under pressure with multiple stakeholders with competing goals.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com