Lead, Enterprise Service Design & Portal Strategy

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore seeks a skilled professional to drive the design and implementation of enterprise service journeys within a digital platform. The role focuses on mapping and optimizing service experiences to enhance delivery and meet organizational goals. Ideal candidates will excel in project management, user journey design, and data-driven decision making. Join us to shape the future of public service in Singapore and contribute to impactful digital initiatives.

Qualifications

• Strong expertise in designing and mapping service journeys and user experiences.
• Excellent project management skills with experience in overseeing digital platform development.
• Excellent written communication skills for articulating service design recommendations clearly.
• Strong ability to analyze user data and service performance metrics.

Responsibilities

• Design and map enterprise service journeys and user experiences.
• Identify opportunities for service and journey improvements.
• Lead planning and execution of enterprise journey design projects.
• Monitor and evaluate performance of enterprise journeys and services.

Skills

Enterprise Service Journey and User Design

Project Management

Strong Writing and Presentation Skills

Data-Driven Decision Making

Job description

A government agency in Singapore seeks a skilled professional to drive the design and implementation of enterprise service journeys within a digital platform. The role focuses on mapping and optimizing service experiences to enhance delivery and meet organizational goals. Ideal candidates will excel in project management, user journey design, and data-driven decision making. Join us to shape the future of public service in Singapore and contribute to impactful digital initiatives.