Lead Engineer / Engineer (Product Management), Content Platform, xDigital

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HTX, Singapore's homeland security S&T agency, seeks a Product Manager to lead development and operations of digital products, steering strategy, delivery and governance. You will collaborate with users, stakeholders and engineering teams to build AI-powered search and knowledge solutions at scale.

You will partner with cross-functional teams to translate business needs into technical requirements, prioritise roadmaps and ensure a strong user experience across enterprise applications.

Qualifications

• Tertiary qualification in IT/CS/Engineering, Business, or related discipline.
• At least 3 years of relevant working experience in product management, product development, or related roles.
• Demonstrated experience delivering successful digital products or services.
• Strong understanding of software and application development lifecycles.
• Ability to work effectively with developers and translate business needs into technical solutions.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent written and verbal communication skills.
• Experience preparing proposals, management papers or business cases.
• Passion for user experience, emerging technologies and continuous learning.
• Experience building products using JavaScript, TypeScript, SharePoint Framework (SPFx) or similar application frameworks would be advantageous.
• Experience with enterprise search, AI-powered applications, vector search, RAG or generative AI solutions would be advantageous.
• All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.

Responsibilities

• Define product vision, strategy and roadmaps aligned with organisational goals and user needs.
• Engage stakeholders to understand pain points, gather requirements and identify opportunities.
• Translate business needs into product requirements, user stories and acceptance criteria.
• Prioritise product backlogs and drive delivery of enhancements and new features.
• Lead product discovery, testing, rollout and continuous improvement.
• Develop business cases and management papers to secure support and resources for product initiatives.
• Use data, user feedback and analytics to guide product decisions and measure success.
• Own the end-to-end health, adoption and user experience of the product.
• Serve as the primary point of contact for user issues, enhancement requests and operational matters.
• Troubleshoot issues with users and work with engineering teams to resolve problems.
• Coordinate releases, change management, communications and training activities.
• Monitor product performance and identify opportunities for improvement.
• Manage risks, service levels, vendor performance and contractual matters where required.
• Be able to lead delivery with engineering teams (in-house and outsourced).
• Provide technical direction and product leadership for development.
• Work closely with developers to review technical approaches and make informed product trade-offs.
• Guide the design and integration of product with enterprise applications, APIs and knowledge platforms.
• Drive initiatives involving enterprise search, content discovery, generative AI and knowledge retrieval.
• Prototype ideas, validate solutions and unblock development teams when required.

Skills

Product management

Stakeholder management

Analytical thinking

Communication

JavaScript

TypeScript

SPFx

Enterprise search

Generative AI

API integration

Education

Tertiary qualification in IT/CS/Engineering/Business

Tools

SharePoint Framework (SPFx)

APIs integration

Enterprise search tools

Job description

What the role is:

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.Join HTX to shape the future of enterprise content, knowledge and AI experiences for the Home Team.You will lead the development and operation of digital products that help officers create, discover and consume information more effectively. Working closely with users, stakeholders and engineering teams, you will drive product strategy, delivery and operations while helping to build next-generation AI-powered search and knowledge solutions. This role is ideal for someone who enjoys solving user problems, building products, working with technology teams, and turning ideas into capabilities used at scale.

What you will be working on:

The job-holder will be responsible for product development, product operations and technical delivery for identified systems and solutions, which include the following:

Product Development and Operations

• Define product vision, strategy and roadmaps aligned with organisational goals and user needs.
• Engage stakeholders to understand pain points, gather requirements and identify opportunities.
• Translate business needs into product requirements, user stories and acceptance criteria.
• Prioritise product backlogs and drive delivery of enhancements and new features.
• Lead product discovery, testing, rollout and continuous improvement.
• Develop business cases and management papers to secure support and resources for product initiatives.
• Use data, user feedback and analytics to guide product decisions and measure success.
• Own the end-to-end health, adoption and user experience of the product.
• Serve as the primary point of contact for user issues, enhancement requests and operational matters.
• Troubleshoot issues with users and work with engineering teams to resolve problems.
• Coordinate releases, change management, communications and training activities.
• Monitor product performance and identify opportunities for improvement.
• Manage risks, service levels, vendor performance and contractual matters where required.

Technical Delivery

• Be able to lead delivery with engineering teams (in-house and outsourced).
• Provide technical direction and product leadership for development.
• Work closely with developers to review technical approaches and make informed product trade-offs.
• Guide the design and integration of product with enterprise applications, APIs and knowledge platforms.
• Drive initiatives involving enterprise search, content discovery, generative AI and knowledge retrieval.
• Prototype ideas, validate solutions and unblock development teams when required.

What we are looking for:

• Tertiary qualification in Information Technology/Computer Science/Engineering, Business, or relevant disciplines
• At least 3 years of relevant working experience in product management, product development, or related roles
• Demonstrated experience delivering successful digital products or services.
• Strong understanding of software and application development lifecycles.
• Ability to work effectively with developers and translate business needs into technical solutions.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent written and verbal communication skills.
• Experience preparing proposals, management papers or business cases.
• Passion for user experience, emerging technologies and continuous learning.
• Experience building products using JavaScript, TypeScript, SharePoint Framework (SPFx) or similar application frameworks would be advantageous.
• Experience with enterprise search, AI-powered applications, vector search, RAG or generative AI solutions would be advantageous.
• All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All shortlisted applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.

About Home Team Science and Technology Agency (HTX)

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.