Lead Engineer/ Engineer, Ops Systems Sustainment Centre

htx (home team science & technology agency); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HTX in Singapore seeks an ICT Systems Engineer to maintain operational readiness for Home Team ICT systems. You will monitor systems, manage vendors, refresh hardware/software, and implement security controls across projects.

The role requires a strong grasp of security practices and able to coordinate cross‑functional teams. Ideal candidates have a CS/IT/EEE degree and 3+ years in ICT operational environments, with familiarity in security tools and incident response.

Qualifications

• Bachelor-level qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or equivalent.
• Experience in Security Information and Event Management, vulnerability assessment, penetration testing and cloud security is a plus.

Responsibilities

• Monitor and manage existing systems to ensure availability and serviceability.
• Manage vendors to meet SLA compliance and take corrective actions.
• Refresh hardware and software of existing systems as projects.
• Identify, evaluate and propose cost-effective technical solutions.
• Plan and manage project progress and budgets to ensure timely completion.
• Remediate cybersecurity audit findings and ensure government policy compliance.
• Implement and maintain ICT security measures as prescribed by policies.
• Operate ICT security and monitoring tools as required.

Skills

System management

Troubleshooting

Cybersecurity knowledge

Communication skills

Project management

Analytical thinking

Education

Bachelor’s degree in CS/IT/EEE

Job description

What The Role Is

HTX is Singapore's Science and Technology agency that brings together diverse scientific and engineering capabilities to develop transformative, operationally ready solutions for public safety. As a statutory board under the Ministry of Home Affairs, HTX works at the forefront of science and technology to empower the Home Team with cutting-edge capabilities. Guided by our mission to amplify, augment and accelerate the Home Team's advantage, we are committed to keeping Singapore the safest place on planet Earth.

Operations (Ops) Systems Sustainment Centre (SC) supports Singapore’s safety and security by supporting the Home Team through: Enabling business-as-usual (BAU) for the Home Team, Ensuring system longevity, enhancing availability and reliability, Rapid response (being everywhere at any time), Creating value through robust governance in maintaining adherence to compliance and standards.

You play an important role in the implementation and maintenance of Systems for one of the Home Team Department (e.g. Singapore Police Force, Singapore Civil Defence Force, Singapore Prison Service, Immigration & Checkpoints Authority, etc.), ensuring their operational readiness at all times.

What You Will Be Working On

• Manage and monitor the existing Systems/projects to ensure their operation availability and serviceability.
• Manage vendors to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions.
• Refresh the hardware and software of existing Systems (as projects).
• Identify, evaluate and recommend technical solutions that are cost effective and meet requirements, for the above.
• Procure the identified solutions by putting up budget papers and technical specifications.
• Plan and manage the progress and budget of projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled.
• Remediate cybersecurity audit findings of Systems and ensure they are compliance to government policies.
• Manage and implement ICT security measures as prescribed under government policies.
• Implement and maintain ICT security and monitoring tools as required.

What We Are Looking For

• Tertiary qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or its equivalent. Knowledge of Cybersecurity, Security by Design or its equivalent will be an added advantage.
• Three (3) years or more of relevant work experience, preferably in ICT Operational Systems. Experience in Security Information and Event Management, vulnerability assessment and penetration testing and cloud security will be an added advantage.
• Preferably have knowledge of command & control system, video management system, and/or IT application systems.
• Preferably possess crisis leadership, project management and/or system management skills.
• Possess strong analytical and trouble-shooting abilities.
• Ability to multi-task and manage various Systems/projects simultaneously.
• Possess good written, presentation and communication skills.

All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.