Lead Engineer/ Engineer, Ops Systems Engineering, Ops Systems [Post 1]

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

The Home Team Science and Technology Agency (HTX) in Singapore seeks a dedicated professional to evaluate and enhance Operations & Support (O&S) management for various MHA Ops Systems. You will assess budget papers, strengthen O&S processes, manage existing contracts, and ensure system reliability and availability.

The ideal candidate has a degree in Computer Science or related fields, with at least three years of relevant experience, strong analytical skills, and the ability to work independently and collaboratively.

Qualifications

• Minimum three years of relevant work experience, preferably in ICT ops systems.
• Experience in maintenance planning and fault resolution management.
• Ability to analyse O&S data for predictive maintenance.

Responsibilities

• Evaluate budget papers for project maintenance and operation support requirements.
• Strengthen O&S processes and standards throughout the life cycle of Ops Systems.
• Manage and monitor existing contracts supporting MHA ops.

Skills

Analytical skills

Project management

Vendor management

Fault resolution management

Teamwork

Communication skills

Education

Tertiary qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or equivalent

Tools

Data analytics tools

Artificial Intelligence technologies

Machine Learning tools

Job description

What the role is:

You play an important role in assessing and enhancing the Operations & Support (O&S) management, reliability and availability of the various MHA Ops Systems (including but not limited to software, hardware, systems, services).

What you will be working on:

• Evaluate budget papers submitted by project teams to ensure that the maintenance and operation support requirements of the new projects are adequately catered for and aligned with the existing O&S processes, including allocating sufficient resources.
• Evaluate and strengthen the O&S processes and standards so as to enhance the maintenance of Ops Systems across MHA throughout their life cycle, including obsolescence management, system refresh, and mid-life upgrade.
• Work with project teams in flagship programmes to incorporate O&S requirements and specifications as well as reviewing the maintenance design and strategy.
• Manage and monitor existing system/service contracts to support MHA ops, including overseeing their day-to-day issues.
• Manage vendors to ensure contractual requirements and Service Level Agreement (SLA) are met, and to take appropriate corrective actions as required.
• Put up contract variation when required, including submitting budget papers and technical specifications for approval.
• Manage and implement ICT security measures as required under government policies.
• Manage any other tasks as assigned by the supervisor.

What we are looking for:

• Tertiary qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or equivalent.
• Three (3) years or more of relevant work experience, preferably with O&S experience in ICT ops systems.
• Experience in maintenance planning, analysis & support; fault & resolution management; and system performance management.
• Ability to analyse O&S data for improving or introducing predictive mode to maintain ops systems will have an added advantage.
• Experience in using Technologies for O&S to enhance ops systems, such as data analytics, Artificial Intelligence & Machine Learning, will have an added advantage.
• Experience in project management, contract establishment & management, vendor management and incident management will have an added advantage.
• Possess a good grasp of IT industry best practices and processes, while keeping abreast of advances in Technology and best practices.
• Possess excellent planning and analytical skills.
• Self-motivated, pro-active, dedicated, competent as well as possess the ability to work independently and drive to successfully complete tasks.
• Possess good communications (both oral and written), presentation, reasoning ability and problem-solving skills.
• Ability to work in teams and independently.
• New appointees will be appointed on a two-year contract in the first instance.