Lead Client Program Manager, Pricing and Reference Data

FactSet; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

FactSet is seeking a highly skilled Program Manager to join their Data Solutions group in Singapore. This role focuses on client engagement, project management, and optimizing data processes for Pricing and Reference Data clients. The ideal candidate should have extensive experience in project management, proven capabilities in process optimization, and a strong interest in finance and technology. Fluency in English and an Asian language, preferably Mandarin or Japanese, is required. Join FactSet to make an impact across multiple countries.

Qualifications

• Fluency in English; knowledge of Mandarin or Japanese preferred.
• Minimum of 9 years of professional experience required.
• Genuine interest in data, technology, and financial markets.

Responsibilities

• Serve as the single point of contact for client-facing implementation projects.
• Lead multi-disciplinary project teams to define deliverables and outcomes.
• Manage project budgets and define KPIs to measure progress.

Skills

Verbal and written fluency in English and one Asian language

Project management

Process optimization

Strong organizational skills

Effective communication skills

Ability to manage multiple projects

Education

University degree in Data, Business, Technology or related field

Tools

Project management tools (e.g., Asana, Monday.com, Jira)

Job description

We are seeking a highly skilled and motivated individual to join our Data Solutions group as a Program Manager working with Pricing and Reference Data (PRD) clients. The Data Solutions group is responsible for the growth of FactSet’s DataFeed (off‑platform) products and solutions. Our aim is to consult and organize our client’s data consumption processes with FactSet proprietary and industry standard delivery solutions. As a Program Manager in APAC, you will draw on your understanding of the region’s regulatory, cultural, and language considerations to tailor project delivery and ensure efficient, impactful client engagement across multiple countries. Pricing and Reference Data is a foundational data set used to identify, describe and value financial instruments. PRD is required for workflows across the entire investment process, including trade execution, portfolio management, risk management, compliance, investment accounting and reporting. There is a tremendous market for this area of focus, including expanding into new clients, as well as competitor replacements.

What You’ll Do

Project Planning & Execution

• Serve as the single point of contact for client‑facing implementation, migration, and upgrade projects.
• Select and adapt the most suitable project management framework for each project.
• Develop detailed project plans in collaboration with subject matter experts, aligning with internal and external timelines.
• Protect project scope and invoke change management processes when requirements shift.
• Proactively identify, assess, and manage project risks along with planning mitigation strategies to ensure successful project delivery.
• Lead multi‑disciplinary project teams to execute on defined deliverables and business outcomes.

Stakeholder Communication

• Work alongside sales, product, engineering, implementation and other teams to provide transparency and ensure accountability throughout the implementation process.
• Own the project status reporting process, summarizing progress and highlighting blockers and decisions including to senior and executive level audiences.
• Facilitate and document internal/external meetings, ensuring engagement and clarity on priorities.
• Communicate outcomes and actionable items in a clear, concise manner.

Reporting

• Manage project budgets for time and material engagements, keeping stakeholders informed.
• Define KPIs and metrics to accurately measure workstream progress.
• Create customized reports to summarize project data and visualize key insights.

Organizational Improvement

• Create and continuously refine process documentation based on project experience.
• Serve as an ambassador of Client Engagement Team.
• Share best practices and mentor junior team members.

Required Skills

• Verbal and written fluency in English and one of the Asian languages, preferably Mandarin or Japanese.
• University degree in Data, Business, Technology or other related field.
• A minimum of 9 years of professional experience.
• Proven experience in project management and process optimization.
• Genuine interest in data, technology, financial markets.
• Knowledge of financial products, instruments, and associated metadata.
• Strong organizational skills to manage multiple projects and identify economies of scale.
• Experience navigating the organizational structures of financial institutions and an ability to adapt messaging based on audience.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Ability to cultivate collaborative and productive relationships.
• Adaptability and capability to manage multiple priorities.

Desired Skills

• Experience in financial systems or financial domain knowledge.
• Experience with project management tooling (e.g., Asana, Monday.com, or Jira).
• Familiarity with Agile and Hybrid project approaches.
• PMP or PRINCE2 certification is a plus.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.