Lead Business Analyst

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing services company in Singapore is seeking a Business Analyst to drive large-scale integration projects as part of their digital transformation team. The role involves owning the entire analysis lifecycle, working closely with senior business leaders, and providing mentorship to junior analysts. Ideal candidates will have 8+ years of experience, a proven track record in enterprise initiatives, and the ability to navigate ambiguous environments. Strong skills in business capability analysis and requirements engineering are essential for success.

Qualifications

• 8+ years of progressive experience in Business Analysis / Solution Analysis roles.
• Proven track record delivering large‑scale, enterprise or platform‑based initiatives.
• Experience working in integration‑heavy environments is desirable.

Responsibilities

• Own the end‑to‑end business analysis and solution lifecycle from ideation through delivery.
• Act as a strategic partner translating enterprise goals into coherent capability roadmaps.
• Provide thought leadership on digital enablement and customer experience transformation.

Skills

Business & capability analysis

Requirements engineering (functional & non-functional)

Process modeling and optimization

Impact and risk analysis

Experience in Agile environments

Job description

You’ll be a part of a digital transformation team, planning and leading large‑scale integration projects across several functions of the company.

Responsibilities

• Own the end‑to‑end business analysis and solution lifecycle from ideation through delivery and post‑implementation optimization.
• Act as a strategic partner to senior business leaders, translating enterprise goals into coherent capability roadmaps and solution directions.
• Provide thought leadership on digital enablement, platform consolidation, automation, and customer experience transformation.
• Lead complex, ambiguous problem spaces involving multiple systems, stakeholders, and constraints.
• Perform deep impact analysis across processes, data, integrations, risks, compliance, and operating models.
• Define success metrics, KPIs, and value realization plans to ensure outcomes are measurable and tracked.
• Evaluate solution options (SaaS, COTS, custom build, integrations) and make clear, defensible recommendations.
• Own change impact assessments, prioritization decisions, and scope governance.
• Provide support to delivery teams throughout the SDLC, proactively resolving ambiguity and risks.
• Define and oversee SIT and UAT strategies, ensuring solutions meet business intent and risk tolerance.
• Support cutover, go‑live readiness, and post‑implementation reviews.
• Mentor junior and mid‑level Business Analysts.
• Lead end‑to‑end process re‑engineering initiatives, identifying opportunities for automation, digitization, and simplification.

Skills and Qualifications

• 8+ years of progressive experience in Business Analysis / Solution Analysis roles.
• Proven track record delivering large‑scale, enterprise or platform‑based initiatives.
• Experience working across digital, loyalty, CRM, customer platforms, data, or integration‑heavy environments is desirable.
• Expert‑level capability in:
  • Business & capability analysis
  • Requirements engineering (functional & non‑functional)
  • Process modeling and optimization
  • Impact and risk analysis
• Solid understanding of:
  • Modern application architectures
  • Cloud and SaaS platforms
  • APIs, integrations, and data flows
• Able to engage architects and engineers as a credible solution partner, not just a requirements provider.
• Demonstrated ability to influence senior leaders and drive alignment across diverse stakeholder groups.
• Comfortable leading in ambiguity.
• Experience working in Agile, hybrid, and waterfall environments.