Law Enforcement Response Team Lead

FACEBOOK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a motivated professional to lead its Law Enforcement Response Team for the APAC region. This full-time position requires overseeing a team managing law enforcement requests and ensuring compliance with legal standards. The ideal candidate will have over 4 years of experience in operations or people management, with a strong focus on strategic planning and resource management. Exceptional organizational and communication skills are crucial for success in this dynamic environment.

Qualifications

• 4+ years of experience in operations, people management, or business strategy.
• Experience in a high-volume operational environment, ideally in Trust & Safety.
• Highly organized with efficient time management skills.

Responsibilities

• Oversee a team handling law enforcement requests efficiently.
• Mentor team members and encourage innovative solutions.
• Respond to law enforcement and internal process questions.

Skills

Operations management

People management

Business strategy

Resource management

Communication skills

Tools

MS Office

Internet technology

Job description

The Facebook Legal team is seeking a motivated, highly organized, detail-oriented candidate with impeccable judgment to lead within our Law Enforcement Response Team for the APAC region. The ideal candidate should demonstrate a high level of professionalism, a dedicated work ethic, and exceptional partnering skills.

The position is full-time and will be based in our Singapore office.

Responsibilities

• Oversee a team of individual contributors who process large volumes of law enforcement requests, focusing on operational efficiency and accuracy
• Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions
• Support time‑sensitive escalations related to sensitive subject matter
• Clearly respond to process and policy questions from law enforcement, government agencies, and internal parties, both verbally and through written communication
• Interpret performance metrics and impact organizational change as a result
• Working within a global leadership team, drive improvements to policies and processes within the law enforcement response team
• Willing and able to work with sensitive issues that include child exploitation, a variety of religious and political views, violence and adult content
• Participate in on‑call emergency escalation rotation as well as after‑hours and weekend duty
• Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines

Minimum Qualifications

• 4+ years of professional experience in operations, people management, or business strategy and prioritization
• Experience in high‑volume operational environment, including resource management, ideally within the Trust & Safety domain
• Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently
• Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
• Able to work effectively in a fast‑paced, dynamic environment and available for domestic and international travel
• Ability to present material about the team’s goals and mission to a large, mixed audience, including law enforcement
• Able to work effectively within a co‑leadership structure that allows direct reports to interact with both co‑leads
• Ability to work across regions and time zones and collaborate effectively with leadership teams globally

Preferred Qualifications

• 2+ years of people management experience leading operational teams
• Previous experience managing Law Enforcement Response teams