Laboratory & Quality Manager

REGIONAL TEST SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading regional testing service provider in Singapore is seeking a Laboratory Operations Manager to oversee laboratory operations, ensuring compliance with ISO/IEC 17025 standards. The ideal candidate will have at least five years of relevant experience, including supervisory roles. This position requires strong problem-solving skills, effective communication abilities, and a detail-oriented mindset. The role offers opportunities to lead improvement initiatives and ensure quality in operations.

Qualifications

• At least five years of relevant working experience, including quality control or assurance.
• One year in a decision-making position.
• Familiar with ISO/IEC 17025.

Responsibilities

• Supervise daily laboratory activities and operations.
• Manage laboratory technician team for safety and compliance.
• Maintain quality management system acc. to ISO standards.
• Conduct internal audits and address non-conformities.

Skills

Measurement uncertainty understanding

Problem-solving

Attention to detail

Effective communication

Proficiency in Microsoft Office

Self-motivated and independent

Interpersonal skills

Education

Diploma from a relevant technical discipline

Degree from a relevant discipline

Job description

The Role

This pivotal role involves overseeing all laboratory operations, ensuring the highest standards of technical competence, and maintaining full compliance with our ISO/IEC 17025 accreditation requirements. You will lead a team of skilled laboratory technicians and drive continual improvement initiatives. You will serve as the primary point of contact for quality-related matters, including with external accreditation bodies e.g. SAC or laboratory sub-contractors / vendors. You will also be the main liaison and contact person for SAC-SINGLAS or MOM laboratory safety/workplace safety audits.

Job Responsibilities

Laboratory Operations

• Supervise day-to-day activities and operations of the calibration laboratory
• Manage a team of laboratory technicians to ensure smooth, safe and cost-effective laboratory operations
• Upkeep and monitor lab conditions and equipment calibration status to ensure compliance with safety, environmental and calibration standards/regulations
• Manage licenses and ensure safe operation and maintenance of laboratory equipment
• Maintain, update and create (new, if need be) laboratory calibration procedures with proper documentation of records
• Plan, coordinate and perform calibration (if need be)
• Plan and conduct training for laboratory technicians
• Troubleshoot quality issues relating to laboratory equipment, software and/or manpower
• Liaison with external service providers on a routine basis and/or SAC-SINGLAS for accreditation/audit matters on an annual/as required basis

Quality & Safety

• Maintain the quality management system in accordance with ISO 9001 & ISO/IEC 17025 standards
• Perform ad hoc internal audits, address non-conformities, and support the company and laboratory in maintaining its accreditation status
• Address customer inquiries and/or complaints related to quality and technical aspects
• Manage office safety, enforce safety rules, and ensure compliance with safety regulations
• Conduct safety orientation for new employees

Experience

• At least five (5) years of relevant working experience (incl. quality control and/or quality assurance roles), in which:
  • At least one (1) year of relevant work experience must be in a “decision‑making position” (defined as having the authority to define, execute or control projects/work processes and being responsible for the outcome).
• Candidates who have the following educational qualifications will have part of the minimum 5 years relevant working experience waived:
  • Diploma from a relevant technical discipline – one (1) year waived.
  • Degree from a relevant discipline – two (2) years waived.
• Authorized signatory for Dimensional and or Mechanical scope in a previous SAC‑SINGLAS laboratory is a plus.
• Experience in hands‑on calibration of Dimensional and or Mechanical measuring instruments is a plus.
• Familiarity to creating calibration procedures for Dimensional and or Mechanical measuring instruments is a plus.
• Familiarity to ISO/IEC 17025 is a plus.

Skills

• Demonstrate a strong understanding of measurement uncertainty and to quality assurance processes
• Demonstrated problem‑solver, has high attention to detail and has a “can‑do” spirit
• Good command of English language and able to communicate (both verbal and written) effectively with technical staff, management and external stakeholders
• Proficient in Microsoft Office suite of applications
• Self‑motivated, confident, and capable of working independently to lead a team
• Good interpersonal skills and a team player