L3 Application Support Lead (Java, Banking)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced L3 Support Specialist with over 8 years of application support experience, particularly within banking and financial institutions. The role involves managing offshore support teams, leading root cause analyses, and ensuring effective incident management. Strong expertise in Java and SQL, along with relevant certifications like PMP or ITIL, is required. This position offers opportunities to engage with diverse technical challenges.

Qualifications

• Over 8 years of application support experience in banking or financial institutions.
• Hands-on expertise in Java development and SQL.
• Experience with managing offshore teams preferred.

Responsibilities

• Acts as the single point of ownership for L3 support issues.
• Manages offshore support rosters and engages with vendors for escalations.
• Leads root cause analysis sessions and provides updates during high-severity incidents.

Skills

Java development

SQL

Incident management

Problem resolution

Container platforms (Kubernetes, OpenShift)

Education

Bachelor’s degree in computer science or related field

Tools

ITIL Certification

PMP or PRINCE2 Certification

Job description

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high‑severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Qualifications

• Bachelor’s degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands‑on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud‑native applications considered a plus
• Proactive and well‑versed in incident management, problem resolution, and production support best practices
• Hands‑on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.

For more information, please visit to www.gmprecruit.com and search for Job Reference: RY696536
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

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