L2 Network Engineer (Ref 25737)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services firm in Singapore seeks a network engineer responsible for providing data center operation support. The role requires troubleshooting technical issues, managing support tickets, and ensuring compliance with service level agreements. Candidates should have 3-5 years of experience, hold CCNA/CCNP certifications, and possess strong analytical and multitasking skills. Knowledge of Cisco products is advantageous.

Qualifications

• 3 - 5 years of experience as a network engineer in operations.
• CCNA / CCNP certification required.
• ITIL certification is a plus.

Responsibilities

• Provide Data centre operation support.
• Analyse problems, perform troubleshooting, and track problems.
• Ensure management of support tickets according to SLA requirements.

Skills

Network troubleshooting

Service performance

Analytical skills

Multitasking

Education

Degree/Diploma in Computer Science or Computer Engineering

Tools

Cisco Routers

NTP

FS load balancer

Solarwinds

IXIA

Job description

Responsibilities

• To provide Data centre operation support
• Analyse problems, perform troubleshooting, and track problems through resolution.
• Responsible for monitoring activities, such as network and bandwidth usage
• When necessary, elevate problems to the appropriate stakeholders / principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for network infrastructure at the data centre
• Plan and manage change request and / or maintenance activities for network operations including firmware patches.
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
• Perform Change Request, Service Request as assigned by team lead according to the SLA.
• Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent with 3 - 5 years of experience working as a network engineer within the operations environment.
• Good grasp of technical skills (network)
• Must possess CCNA / CCNP certification
• Past working experience in Cloud environment is an advantage
• Good understanding and appreciation of network and system design
• Keen sense of urgency for service performance issues
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• ITIL certification will be an added advantage.
• Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA