L2 Network Engineer (AMK)

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology-focused organization in Singapore is seeking a Data Centre Support specialist. You will provide operational support, monitor network activities, and manage service tickets to meet stringent SLA requirements. Ideal candidates have significant IT infrastructure experience, possess CCNA or CCNP certification, and can handle demanding service responses. The role demands excellent multitasking skills and the ability to work well under pressure, with a focus on maintaining high service performance.

Qualifications

• Minimum 5 years of relevant working experience in IT infrastructure operation.
• Must possess CCNA / CCNP certification.
• ITIL certification will be an added advantage.

Responsibilities

• Provide Data Centre operation support.
• Monitor network and bandwidth usage.
• Ensure generation and management of support tickets according to SLA.

Skills

Technical skills (network)

Communication skills (English)

Analytical skills

Teamwork

Scheduling and multitasking

Education

Degree/Diploma in Computer Science or Computer Engineering

Tools

Cisco Routers

Solarwinds

NTP

FS load balancer

IXIA

Job description

Responsibilities

• To provide Data Centre operation support
• Analyse problems, perform troubleshooting, and track problems through resolution
• Responsible for monitoring activities, such as network and bandwidth usage
• When necessary, escalated problems to the appropriate stakeholders/principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for network infrastructure at the data centre
• Plan and manage change request and/or maintenance activities for network operations including firmware patches
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
• Perform Change Request, Service Request as assigned by team lead according to the SLA
• Managing of Cisco Routers and Switches and perform firmware patching on network equipment
• Offsite standby after office hours

Requirements

• Should possess a Degree/Diploma in Computer Science or Computer Engineering
• Minimum 5 years of relevant working experience in IT infrastructure operation
• Good grasp of technical skills (network)
• Must possess CCNA / CCNP certification
• Past working experience in Cloud environment is an advantage
• Good understanding and appreciation of network and system design
• Keen sense of urgency for service performance issues
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good Teamwork
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information
• ITIL certification will be an added advantage
• Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA

5 day week @ AMK area