L2 IT Support Engineer — MSP Cloud & Network Specialist

Cultivar Staffing & Search; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A staffing and search agency in Singapore is seeking an IT Support specialist to handle escalated requests and troubleshoot network and security systems. Ideal candidates will possess advanced technical skills, experience in client support, and relevant certifications. Responsibilities include maintaining client documentation and assisting in project deliveries, with a focus on communication and technical diagnosis.

Qualifications

• Experience with troubleshooting networks and security systems.
• Strong skills in client communication and support.
• Capable of technical diagnosis for hardware and software.

Responsibilities

• Handle escalated support requests on-site and off-site.
• Resolve Helpdesk tickets and perform on-site troubleshooting.
• Maintain client documentation and ensure it is up-to-date.

Skills

Communication skills

Advanced understanding of support tools

Advanced diagnosis skills

Experience with remote support tools

Education

Professional IT Certifications (MCP, MCSA, MCSE)

Client Experience Certifications

Tools

Ticketing System

Microsoft 365

Job description

A staffing and search agency in Singapore is seeking an IT Support specialist to handle escalated requests and troubleshoot network and security systems. Ideal candidates will possess advanced technical skills, experience in client support, and relevant certifications. Responsibilities include maintaining client documentation and assisting in project deliveries, with a focus on communication and technical diagnosis.