L2 Application Support Analyst (Public Sector)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced professional for level 2 application support. The role involves liaising with various support teams, documenting incidents, and coordinating application fixes. Candidates should have a degree in Computer Science or equivalent, along with 3-8 years of relevant IT experience. This is a great opportunity for those with a solid understanding of IT methodologies and project management.

Qualifications

• 3-8 years of experience in the IT industry, with at least 2 years in application support.
• Strong understanding of IT technologies and methodologies.

Responsibilities

• Provide level 2 application support and liaise with support teams.
• Document and track incidents and service requests.
• Test and deploy application fixes and enhancements.
• Coordinate system maintenance and upgrades.
• Conduct user requirement analysis.

Skills

Application support

Incident management

User requirement analysis

Software Development Life Cycle (SDLC)

Agile methodologies

Education

Degree in Computer Science or equivalent

Job description

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements.

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 3-8 years’ experience in IT industry, inclusive of 2+ years’ experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670