L2 Application Support

Morgan McKinley; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment consultancy in Singapore is seeking an Application Support professional. The role involves day-to-day support for a mission critical system, troubleshooting production issues, and collaborating with teams to implement changes. Candidates should have a strong analytical mindset, problem-solving skills, and basic programming knowledge, particularly in Java and SQL. This position requires 24x7 rotating shift support.

Qualifications

• Strong problem investigation and solving skills.
• Analytical mindset with understanding of business and functional concepts.
• Basic knowledge of Java and hands-on coding experience.
• SQL knowledge with ability to construct basic SQL queries.
• Understanding of user interfaces, client-server environment, web technology, operating systems (Unix & Windows), and middleware.
• Ability to work effectively independently and within a team.
• Good communication skills for interactions with stakeholders.

Responsibilities

• Provides day-to-day application support for production issues within SLA.
• Investigates and performs analysis to determine root causes.
• Proposes improvements to address recurring issues.
• Identifies opportunities for automation.
• Provides 24x7 rotating shift support.

Job description

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
  • Knowing and understanding the issue,
  • Investigate and perform analysis to determine root cause(s),
  • Provide corrective and preventive solution,
  • If required, elevate case to L3 or technical support for further investigations,
  • Ensure successful and timely completion of application batch jobs,
  • Propose improvements to address recurring issues and
  • Close monitoring gaps.
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides 24 X 7 rotating 12 hours shift support

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage.

Qualifications:

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry