L1 System Engineer / IT Operation Specialist (Ref 23908)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support company in Singapore is seeking IT support staff to provide 24/7 Data Center support. Responsibilities include resolving incidents, assisting customers, and maintaining system configurations. The ideal candidate has a degree in IT/Computer Science and at least one year of relevant experience. Candidates must be willing to work 12-hour shifts, including weekends and public holidays.

Qualifications

• Minimum 1 year of relevant working experience in IT infrastructure operation.
• Able to work in 12 hours shifts including weekends and public holidays.

Responsibilities

• Provide 24 x 7 support for Data Center running on 12 hours shift.
• Assist customers in verification and resolution of reported incidents.
• Escalate unsolvable problems to engineers and report to the Project Manager.

Skills

Technical support

Problem-solving

Customer assistance

Incident management

Education

Degree/Diploma in Computer Science/Electronics/IT

Job description

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
• Resolving the incident/problem onsite
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
• Generating the relevant administrative records and reports
• Introducing and integrating new technologies into existing environments
• Applying operating system updates, patches, and configuration changes
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirements

• Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• 12 hrs shift working
• Able to work shift including weekends and public holidays
• Licence no: 12C6060