L1 support Engineer (1 Year contract)

TEMP-TEAM PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology support company in Singapore is seeking an IT Support Specialist who will troubleshoot Desktop & IT-related issues while providing maintenance support services. The ideal candidate should have at least 1-2 years of experience in IT support, possess excellent customer service skills, and have a diploma in Information Technology. This role involves on-site and remote support, documentation, and participation in customer training. Interested applicants should email their resume to the provided address.

Qualifications

• Experience working in an IT support role for about 1-2 years.
• Ability to communicate effectively with a wide variety of people in a professional manner.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize and manage under pressure to meet SLAs.

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues.
• Perform installations, migrations and troubleshooting on systems.
• Take ownership of technical issues and work with the team to resolve advanced issues.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.

Skills

Good interpersonal and communication skills

High adaptability

Excellent customer service skills

Self-motivated with a strong drive to succeed

Education

ITE/Diploma in Information Technology

Job description

The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

RESPONSIBILITIES

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Take ownership of technical issues and work with the team to resolve more advanced issues when necessary (1st level support).
• Participate in the service ticket system and task assignment and scheduling processes.
• Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report on assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Excellent Customer Service skills required.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE

• ITE/Diploma in Information Technology from recognized institutes.
• Experience working in an IT support role for about 1-2 years.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practices.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES

• Good interpersonal and communication skills, high adaptability, and a positive attitude are expected.
• A team player with the determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

Interested applicants kindly write to [e-mail] with your updated resume along with your current remuneration details, notice period and expected salary.

Watsapp Ning to discuss further + 65 81264630

REG R1325699

EA01C3135