L1 Support/ Desktop Support Engineer

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in Singapore is looking for a technician to manage IT infrastructure. The role involves troubleshooting issues, providing tech support, and coordinating with third-party suppliers. Candidates should be comfortable with basic networking and have general IT knowledge, with a shift work requirement. Attractive compensation is offered.

Qualifications

• Experience in troubleshooting desktop and laptop network issues, LAN/Wi-Fi.
• Familiarity with Active Directory required.
• Knowledge of server and switch configuration preferred.

Responsibilities

• Perform installation and maintenance of IT infrastructure including troubleshooting.
• Provide tech support and respond to service calls.
• Coordinate with suppliers to resolve hardware, software, and network issues.

Skills

Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)

Basic Knowledge on Active Directory

Basic knowledge on Switches/Servers

Image deployment (Laptop/Desktop)

Job description

Roles and Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Provide day-to-day tech support for the clients.
• Help to add hardware and other applications as required for the clients.
• Support of replacement and upgrade for computer & server equipment.
• Monitoring and maintenance of the System (hardware and software)
• Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes

Skills

• Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
• Basic Knowledge on Active Directory
• Basic knowledge on Switches/Servers
• Image deployment (Laptop/Desktop)

Requirement

• Require working in Shift
• Work Location can Be Tuas