L1 /L2 Desktop Engineer [ 1 year contract, Up to $3200, Government-Linked]

RecruitFirst; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an L1/L2 Desktop Engineer for a 1-year contract in Singapore. The role requires minimum 1 year of desktop support experience and certifications are a plus. Responsibilities include providing IT support, ensuring software compliance, and managing customer requests. The position offers a salary of up to $3200 depending on qualifications and experience.

Qualifications

• Minimum 1 year of desktop support experience.
• Certifications in CompTIA A+/Security/Network+/Microsoft Windows Client/Managing Modern Desktops are a plus, but not mandatory.

Responsibilities

• First contact point for customers.
• Provide prompt assistance to customers on various IT topics.
• Ensure compliance of software, licenses, and operations.
• Deliver Desktop Support services.
• Manage help requests and maintain customer satisfaction.
• Perform imaging/re-imaging.
• Conduct asset inventories.
• Technical escalation to 3rd party vendors when necessary.

Skills

Desktop support experience

CompTIA A+

CompTIA Security

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Education

Nitec/Diploma

Job description

L1 /L2 Desktop Engineer [ 1 year contract, Up to $3200, Government-Linked]

Location: Island-wide (Have to be comfortable to be deployed)- training period at Bedok
Salary: Up to $3200 (depending on qualification & experience)
Duration: 1 year contract (renewable)
Working Hours: Mon - Fri office hours

Responsibilities

• First contact point for customers
• Provide prompt assistance to customers, addressing a range of IT topics and issues.
• Ensure that software, licenses and operations comply with standards.
• Performed Desktop Support services to users
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re‑imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Requirements

• Min Nitec/Diploma with at least 1 year of desktop support experience
• Have at least 1 of the following certs: CompTIA A+/CompTIA Security/CompTIA Network+/ Microsoft Certified: Windows Client OR Microsoft Certified: Managing Modern Desktops but no cert can also apply!

Interested applicants kindly Contact Rudy at 88475***or click APPLY NOW

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst PteLtd(E.A.13C6342)