L&D Specialist (Service and Operations Management)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a Learning and Development Manager to oversee a portfolio of programmes aimed at enhancing service and compliance capabilities in the Public Service. The ideal candidate will have experience in andragogy and the design of learning interventions, alongside strong project management and communication skills. This role offers a 1-year contract with working hours from Monday to Friday.

Qualifications

• Relevant experience in learning and development (L&D) is preferred.
• Experience in design of learning interventions/programmes is an advantage.
• Strong analytical skills to evaluate learning effectiveness.

Responsibilities

• Manage a portfolio of programmes in the Public Service.
• Develop learning interventions for the public sector.
• Project manage developments including stakeholders and timelines.
• Design and deliver online, blended, and classroom learning.
• Evaluate the effectiveness of learning interventions.

Skills

Andragogy

Learning and Development

Strong organizational skills

Project management

Communication skills

Interpersonal skills

Job description

Overview

You will manage a portfolio of programmes to build service, and compliance and enforcement capabilities in the Public Service.

This role will require you to:

• Develop and manage learning interventions for the public sector (e.g. identify learning needs, develop competency framework and curriculum etc.) in service, and compliance and enforcement
• Project manage the development of programmes and other workstreams, including managing stakeholders, business processes, budget and timelines to support the effective delivery of learning interventions

• Programme Design and Development:
  

• Develop and deliver suitable online, blended and classroom learning interventions (e.g. identifying learning needs, develop curriculum and training materials, organise learning events), including overseas learning trips
• Review and improve existing learning interventions

• Content Development:

• Partner subject matter experts to develop learning outcomes, curriculum, and learning resources (such as e-learning, podcasts, videos, toolkits, case studies, role play etc.)

• Learning Delivery:

• Design and facilitate learning sessions, discussions and learning activities in programmes and workshops

• Learning Effectiveness:

• Evaluate effectiveness of learning interventions at the individual learner and/or organisation level, and provide recommendations for improvement
• Contribute to market intelligence gathering and research in L&D to keep learning interventions abreast of future trends and relevant to learners

• Supporting Public Agencies:

• Lead, manage and/or contribute to consultancy projects (includes L&D, competency framework development, human-centred design, service culture) with public agencies to support their transformation efforts and/or their developmental plans.

Requirements

• Relevant experience in andragogy and learning and development (L&D), with knowledge and interest in Service and/or Compliance and Enforcement. Fresh graduates with passion in L&D are welcome to apply.
• Experience in facilitation, design of learning interventions/programmes of different modalities (e.g. face-to-face, virtual, blended) would be an advantage.
• Strong organisational, analytical, project management and communication skills.
• Self-motivated, proactive, resourceful and innovative.
• Strong interpersonal skills to meaningfully engage diverse stakeholders at all levels.
• Speak confidently and professionally in front of groups and when facilitating learning interventions.
• Able to work collaboratively within the company and with external partners.
• Ability to work and thrive in a fast-changing work environment (e.g. work on different projects at the same time), and manage ambiguity.
• Demonstrate integrity and drive for excellence in work.

Location: Buona Vista

Mondays to Fridays office hours

Contract Period: 1 year

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI