Key Account Manager, MarTrust

Marcura; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Marcura is seeking a Key Account Manager to maintain and enhance customer relationships in payment environments. The role involves onboarding new clients, managing processes, and driving revenue growth by identifying upselling opportunities. Candidates with a strong finance background and relevant maritime experience are encouraged to apply.

Benefits

Competitive Salary and Bonus

Inclusive Onboarding Experience

Marcura Wellness Zone

Global Opportunities

Diverse, Supportive Work Culture

Qualifications

• 5+ years of experience in commercial finance and card/e-wallet services.
• 3+ years with payroll, project involvement, senior management roles.
• Experience in maritime, international business, and payments is advantageous.

Responsibilities

• Develop and maintain excellent customer relationships, understanding needs.
• Manage commercial aspects of outsourced financial processes and identify areas for growth.
• Oversee the onboarding and implementation process for new customers.

Skills

Commercial awareness

Client service

Financial planning

Education

CFA or Post Graduate degree

BA in Finance

Job description

The Key Account Manager maintains relationships and assists customers in structuring and maintaining their payment environment. Onboards new customers, manages process implementation, and coordinates upselling of additional MarTrust products, including increasing FX payouts.

Responsibilities:

Develop excellent customer relationships by working closely with customers, understanding, and anticipating their needs:

• Embed a commercial and client service-focused approach to all business processes and activities.
• Manage the commercial aspects of outsourced financial processes, partnering with customers to help them achieve their financial plans.
• Present financial results to senior executive customers.
• Collaborate with the wider organization to identify areas for improvement and develop compelling customer solutions.

Revenue Growth:

• Develop close relationships with customers, identify areas for growth, and develop cross-sell financial services, especially newly developed ones.
• Support the sales process for new and existing customers by partnering with the business to define commercial and sales strategies.

New Customer Implementation and Onboarding:

• Receive handover documents from the sales team and manage the implementation for all new customers. Control SLA processes, implement ramp-up processes with clear KPIs, and foster a culture of continuous improvement.

Qualifications:

• CFA or Post Graduate degree (Great Advantage)
• BA in Finance
• Maritime experience, international experience, and payments experience (Great Advantage)
• Commercial, finance, and card/e-wallet experience (5+ years)
• Payroll, project experience, senior management exposure (3+ years)

Benefits:

• Competitive Salary and Bonus: We reward your expertise and contributions.
• Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success from day one.
• Marcura Wellness Zone: We value your work-life balance and well-being.
• Global Opportunities: Be part of an ambitious, expanding company with a local touch.
• Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.