Key Account Manager, Data Center

Eaton Corporation; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global energy firm is seeking a Key Account Manager for their colocation data center operations based in Singapore. This position involves managing relationships with key accounts, driving business development, and ensuring customer satisfaction. The ideal candidate has a strong background in account management, excellent negotiation skills, and is capable of handling C-level engagements. A tertiary degree and relevant experience is preferred.

Qualifications

• 7 years of equivalent experience in an equivalent role required.
• Minimum 3 years managing regional or global accounts.

Responsibilities

• Lead day-to-day interaction with named accounts.
• Manage a pipeline and forecast for each named account.
• Hunt for new business within named accounts.
• Assume role as escalation point for colocation customers.

Skills

Forecast and pipeline management

RFP/RFT process experience

Persuasion and negotiation skills

Adaptability

Time management

Communication skills

Leadership presence

Organizational skills

Self-motivated

Education

Tertiary Degree in a technical or business field

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Key Account Manager, Colocation Data Center in Eaton’s electrical business, based in Singapore.

This role leads the day-to-day interaction with these named accounts for all aspects of Eaton. They will be the face of Eaton in front of all titles and roles within the customer.

The primary responsibilities of this position are to provide day-to-day account management and business development of Eaton’s colocation data center customers.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

What you’ll do:

• Proactive meetings for current and future business.
• Addresses any short- and long-term concerns and issues.
• Manages a pipeline and forecast for each named account, as well as an overall pipeline and forecast for Eaton’s APAC business.
• Takes the commercial and relationship lead in responding to RFP, RFT’s and RFI’s.
• Participates in formal and informal meetings.
• Hunts for new business within these named accounts.
• Assists all countries in the APAC Region to resolve issues, help drive business and be the gateway into local hyperscale customer teams.
• Assumes role as the point of escalation for colocation customers where required.
• Works closely with Eaton global data center teams, especially the relevant GAM’s (Global Account Manager’s).
• Organises and participates in QBR’s (Quarterly Business Reviews) with each hyperscale customer.
• Works closely with applications engineering, bid management and service teams to ensure a seamless customer experience.
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking.
• Provide the necessary support to fully implement and sustain the QMS.
• Communicating to the organization the importance of conforming to QMS requirements.
• Ensuring the QMS meets its goals.
• Engage, direct, and support individuals contributing to the QMS.
• Create a culture of continuous improvement.

Qualifications:

Tertiary Degree in a technical or business field, and/or 7 years of equivalent experience in an equivalent role.

Minimum 3 years managing regional or global accounts.

Skills:

• Strong working knowledge forecast and pipeline management.
• Experience in RFP/RFT process and submittals.
• Excellent persuasion and negotiation skills.
• Ability to adapt to change and be flexible.
• Superb time management skills.
• Ability to keep calm under pressure during conflict and deadlines.
• Excellent communication skills, able to engage at all levels.
• Leadership and executive presence when dealing with C-level.
• Highly organised, with a demonstratable sales and cadence process.
• Self-starter and self-motivated.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. #LI-BK1