Key Account Manager

J&T EXPRESS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced Account Manager to ensure customer retention and develop new business opportunities. The ideal candidate will have a Bachelor's Degree in Logistics and Supply Chain Management, along with at least 2 years of experience. Strong communication and negotiation skills are essential. The role offers a competitive package including a basic salary and KPI incentives.

Qualifications

• Minimum 2 years of working experience in an Account Manager role.
• Experience in eCommerce logistics and cross-border eCommerce is an advantage.
• Excellent knowledge in international logistics and parcels.

Responsibilities

• Ensure business retention of existing cross-border accounts.
• Source new opportunities and cross-sell products.
• Provide weekly updates on pipeline strength and client activities.

Skills

Strong communication and interpersonal skills

Excellent negotiation abilities

Proactive and resourceful

Ability to work independently and in groups

Education

Bachelor's Degree in Logistics and Supply Chain Management

Job description

We are seeking an Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines.

Package Includes: Basic $2,000-$4,000 + KPI Incentives (Up to $2,000) + AWS

Responsibilities

Account Retention

• Ensuring business retention of existing cross border accounts and further penetration
• Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability
• Providing consistent updates to management on areas of improvement for sales performance
• Proactive negotiation with clients on contractual rates to ensure business retention
• Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly

Account Development

• Source for new opportunities and cross-selling of product mix Import & Export
• To handle all incoming international delivery leads
• Work on International inbound and outbound leads diligently
• Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan
• Provide weekly updates on pipeline strength and progress of potential opportunities
• Reporting of weekly activities with clients (visits/calls & meetings)
• Having a good collaboration with internal business units- stakeholders to deal with clients’ issues/challenges and concerns appropriately
• Accountability to deliver ad-hoc projects/tasks that have been assigned

Requirements

• Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
• Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
• A self-motivated, result-oriented individual, passionate about sourcing new business
• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
• Proactive, resourceful with the ability to work well independently or in groups
• Strong networker & relationship builder and highly goal-driven and work well in fast-paced environment

If you feel that you meet the above requirement and share the same value as us, simply submit your application with your CV, academic records, and your reference letter (if any).

We look forward to receiving your application!