Key Account Manager

SMARTOSC PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading tech firm in Singapore seeks a seasoned Account Manager to oversee multi-million-dollar accounts. The ideal candidate will drive growth by strategically upselling existing partnerships and effectively managing client communications. With at least 5 years of relevant experience, the applicant should possess strong negotiation and problem-solving skills and be fluent in English.

Qualifications

• 5+ years of proven account management or relevant experience.
• Ability to influence effectively at all levels.
• Strong negotiation and problem-solving abilities.
• Fluency in spoken and written English.

Responsibilities

• Manage multi-million-dollar accounts with key decision-makers.
• Drive growth through upselling and expanding partnerships.
• Onboard new clients and communicate progress.
• Participate in RFPs and negotiate contracts.

Skills

Account management

Communication

Negotiation

Time management

Problem-solving

Attention to detail

Job description

Responsibilities

• Manage high-value, multi-million-dollar accounts by building strong relationships with key decision-makers, including managers and C-level executives, in top-tier organizations.
• Drive growth through strategic upselling by identifying opportunities to expand existing customer partnerships, maximizing value for both clients and the business.
• Be the primary point of contact to onboard new clients after signing the contract.
• Communicate clearly the progress to internal and external stakeholders.
• Participate in RFP, RFI, RFQ, Tenders…
• Negotiating all contracts with the clients and partners.
• Manage customer and partner data on the CRM system.
• Prepare weekly and monthly reports.
• Other tasks assigned.

Requirements

• Proven account management or other relevant experience (05+ years).
• Proven ability to communicate, present, and influence effectively at all levels.
• Proven ability to manage multiple accounts while paying strict attention to detail.
• Excellent listening, negotiation, time management, and problem-solving skills.
• Fluent in both spoken and written English.
• Hard-working and self-accountable.
• Experience with Ecommerce projects is a plus.