Key Account Manager

Red Dot Payment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading FinTech company in Singapore is seeking an experienced Account Manager to grow and support existing merchants. The ideal candidate should have over 3 years in account management, strong communication and negotiation skills, and the ability to work in a fast-paced environment. Experience with both offline and online merchant ecosystems is essential. Join us to customize and enhance product offerings for our Key Merchants.

Qualifications

• Proven experience (3+ years) in Account Management, preferably in FinTech or payments.
• Strong understanding of offline merchant ecosystems and eCommerce platforms.
• Ability to work collaboratively across functions.

Responsibilities

• Grow and support existing merchants by building long-term relationships.
• Pilot new initiatives to drive product usage for Key Merchants.
• Collaborate with cross-functional teams to deliver tailored solutions.

Skills

Account Management

Communication skills

Negotiation skills

Analytical thinking

Creative problem-solving

Education

Relevant academic qualification

Job description

Responsibilities

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
• Other ad hoc tasks as required

Requirements

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
• Candidates with more experience will be considered for more a senior role
• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
• Excellent communication, negotiation, and relationship management skills.
• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
• Ability to work collaboratively across functions, yet independently