Key Account Executive/Manager

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics company in Singapore is seeking a Key Account Manager responsible for managing key accounts, ensuring service excellence, and driving revenue. The ideal candidate should possess strong commercial acumen, effective communication skills, and experience in logistics and business development. This role requires 3 to 4 years of relevant experience and tertiary qualifications.

Qualifications

• 3 to 4 years of experience in a similar capacity.
• Experience in logistics and Freight Forwarding.
• Experience in business development in logistics.

Responsibilities

• Manage and handle the Company’s Key accounts.
• Ensure service and performance standards as per agreements.
• Collaborate with internal stakeholders for customer experience.
• Be the point of contact for account matters.
• Provide effective solutions to meet customer needs.
• Participate in customer relationship management initiatives.
• Participate in Key Accounts RFQs.
• Resolve disputes and service issues.
• Work with Commercial and Operations teams for service excellence.

Skills

Commercial acumen

Effective communication

Interpersonal skills

Negotiation skills

Sales target achievement

Service orientation

Education

Tertiary qualifications

Job description

Overview

The incumbent will be responsible for handling the Company’s Key accounts. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within the account.

Responsibilities

• As a Key Account Manager, the candidate will manage and be responsible for handling the Company’s Key accounts.

• Ensure that the company fulfills its service and performance standards as per agreed service level agreements.

• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.

• Be the point of contact for the Key Account on any matters.

• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence.

• Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts.

• Participate in Key Accounts RFQs.

• To resolve disputes and service issues effectively and amicably.

• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Requirements

• Possess commercial acumen.

• Possess effective communication and interpersonal skills.

• Able to make impactful presentations.

• Negotiation skills.

• Self-motivated to achieve sales targets and KPIs.

• Driven individual.

• Service oriented.

• Possess 3 to 4 years of experience in a similar capacity.

• Possess tertiary qualifications.

• Experience in logistics and Freight Forwarding.

• Experience in business development in logistics.