Key Account Executive/Manager

Crane Worldwide Logistics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Key Account Manager to oversee key accounts and ensure service excellence. Responsibilities include managing performance standards, collaborating with teams, and driving revenue through effective customer relationship management. The ideal candidate has 3-4 years of relevant experience and strong communication skills.

Qualifications

• 3 to 4 years of experience in a similar capacity.
• Experience in logistics and Freight Forwarding.
• Experience in business development in logistics.

Responsibilities

• Manage and ensure service and performance standards.
• Provide solutions to key accounts for service excellence.
• Collaborate across departments for operational excellence.

Skills

Commercial acumen

Communication skills

Presentation skills

Negotiation skills

Sales motivation

Service orientation

Education

Tertiary qualifications

Job description

The incumbent will be responsible for handling the Company’s Key accounts. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within the account.

As a Key Account Manager, the candidate will manage and be responsible for handling the Company’s Key accounts.

Ensure that the company fulfills its service and performance standards as per agreed service level agreements

Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.

Be the point of contact for the Key Account on any matters.

Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence

Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts

Participate in Key Accounts RFQs.

To resolve disputes and service issues effectively and amicably.

Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Requirements

• Possess commercial acumen.
• Possess effective communication and interpersonal skills.
• Able to make impactful presentations.
• Negotiation skills
• Self-motivated to achieve sales targets and KPIs.
• Driven individual
• Service oriented
• Possess 3 to 4 years of experience in a similar capacity.
• Possess Tertiary qualifications.
• Experience in logistics and Freight Forwarding.
• Experience in business development in logistics.