Junior Network Engineer | Yearly Renewable Contract | Up to $3000

PERSOL; Singapore; On-site; SGD 2,000 - 3,000; Full time

Job summary

A leading staffing agency in Singapore is looking for a Junior Network Engineer to monitor network performance, troubleshoot issues, and support customers through various channels. The role includes handling network requests and ensuring timely resolution of problems. Candidates should have a knack for managing system alerts and documenting incidents. This position offers an annual renewable contract with a salary of up to $3000.

Responsibilities

• Monitor, evaluate and solve potential Wi-Fi network performance issues.
• Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches.
• Manage basic infrastructure-related and other network requests and problems.
• Support customers via email, telephone and face-to-face interactions.
• Monitor and ensure that all fault tickets are resolved timely, meeting performance SLA.
• Document the resolution of incidents and problems.
• Manage and observe system, network, application and service alerts.
• Support and operation tier 1 and tier 2 escalation.
• Create monthly reports and provide updates to customers once completed.

Job description

Junior Network Engineer | Yearly Renewable Contract | Up to $3000

• Monitor, evaluate and solve potential Wi‑Fi network performance issues.
• Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches.
• Manage basic infrastructure‑related and other network requests and problems.
• Support customers via email, telephone and face‑to‑face interactions and meetings.
• Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.
• Document the resolution of incidents and problems.
• Manage and observe system, network, application and service alerts.
• Support and operation tier 1 and tier 2 escalation.
• Create monthly reports and provide updates to customer once completed.