Junior Network Engineer | Yearly Renewable Contract | Up to $3000

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Network Support Specialist to monitor Wi‑Fi network performance and troubleshoot connectivity issues. The successful candidate will manage requests, provide customer support through various channels, and document incident resolutions. If you're skilled in networking and enjoy helping customers, this is the role for you.

Qualifications

• Experience in monitoring and evaluating Wi‑Fi network performance.
• Ability to troubleshoot WiFi and network issues, including routers and switches.
• Excellent customer support skills.

Responsibilities

• Monitor and resolve network performance issues.
• Document incident resolutions and manage alerts.
• Create monthly reports for customers.

Job description

Job Description

• Monitor, evaluate and solve potential Wi‑Fi network performance issues.
• Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches
• Manage basic infrastructure‑related and other network requests and problems.
• Support customers via email, telephone and face to face interactions and meeting.
• Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.
• Document the resolution of incidents and problems.
• Manage and observe system, network, application and service alerts
• Support and operation tier 1 and tier 2 escalation
• Create monthly reports and provide updates to customer once completed