Junior IT Technician

Smartlib Solutions Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology company in library automation in Singapore is seeking a Junior IT Technician to provide technical support and maintain IT infrastructure. Ideal for recent graduates or individuals with 2-3 years of IT experience. The role requires good communication skills, attention to detail, and willingness to learn in a collaborative environment. Salary between SGD 2,800-3,000/month, with benefits such as medical reimbursement and training support.

Benefits

Annual leave

Medical reimbursement or insurance

Training and development support

Friendly and collaborative work culture

Qualifications

• Candidates with 2-3 years of IT experience are welcome to apply.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Set up, install, and configure hardware and software.
• Maintain and troubleshoot basic networking equipment.
• Respond to and resolve support tickets in a timely manner.
• Help implement software updates and routine system checks.
• Escalate complex issues to senior IT personnel when required.
• Ensure compliance with internal policies and security standards.

Skills

Knowledge in library and RFID system

Bilingual in English and Chinese

Basic understanding of Windows operating systems

Familiar with basic networking concepts

Good communication and customer service skills

Strong attention to detail

Willingness to learn

Willingness to work as a team

Willingness to travel

Education

Polytechnic Diploma in IT, Computer Science, Software Engineering, Electronic Engineering

Job description

Job Description – Junior IT Technician

Job Title: Junior IT Technician

Department: Information Technology (IT)

Reports To: Project Manager / Senior IT Engineer

Location: Various project sites in Singapore

About the Company

We are a Singapore-based company in library automation with head office in Shanghai, China. Our team plays a critical role in installation and implementation of systems at project sites to support client’s daily operations.

Job Summary

We are looking for a hands-on and service-oriented Junior IT Technician to support our day-to-day operations. This role is ideal for someone starting their IT career and eager to gain practical experience in hardware and software support, user troubleshooting, and IT infrastructure maintenance.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Set up, install, and configure hardware and software.
• Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
• Respond to and resolve support tickets in a timely manner.
• Help implement software updates, antivirus scans, and routine system checks.
• Escalate complex issues to senior IT personnel or project manager when required.
• Ensure compliance with internal policies and security standards.

Requirements

Qualifications

• Polytechnic Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field.
• Candidates with 2-3 years of IT experience are welcome to apply.

Skills & Competencies

• Knowledge in library and RFID system is an advantage.
• Bilingual in English and Chinese.
• Basic understanding of Windows operating systems and Microsoft Office 365.
• Familiar with basic networking concepts.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow instructions.
• Willingness to learn and grow in a fast-paced environment.
• Willingness to work as a team.
• Willingness to travel.

Employment Details

• Job Type: Full-Time / Permanent
• Working Hours: 44 hours per week, working hours follows project implementation timeline
  On-call or weekend support may be required
• Salary Range: SGD 2,800-3,000/month (depending on experience)
• Work Pass Support: Open to Singaporeans and Permanent Residents only

Benefits

• Annual leave, medical leave, and statutory benefits
• Medical reimbursement or insurance
• Training and development support
• Friendly and collaborative work culture