Junior IT Support Technician (Security Systems)

GMP Group HQ; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a candidate to maintain their Video Management System, focusing on troubleshooting and optimal performance. Candidates should possess a Diploma/Nitec in Information Technology and strong communication skills. The role involves handling operational incidents and ensuring high service availability, all while committing to a 12-hour rotational shift schedule. Interested applicants can apply via www.gmprecruit.com using Job Reference: L69YXRR5.

Qualifications

• Experience in technical maintenance and troubleshooting.
• Ability to commit to a 12-hour rotational shift schedule.
• Must be eligible for the required security clearance.

Responsibilities

• Perform maintenance for the Video Management System.
• Respond to onsite operational incidents swiftly.
• Prepare and submit daily maintenance reports.

Skills

Documentation skills

Communication skills

Presentation skills

Proficient in Microsoft Office

Basic knowledge of Windows servers

Milestone VMS troubleshooting

Understanding of Local Area Networks

Education

Diploma/Nitec in Information Technology

Job description

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), with a focus on Milestone XProtect, ensuring optimal system performance.
• Maintain critical systems to achieve high service availability and meet operational performance targets.
• Respond swiftly to onsite operational incidents, resolving issues in accordance with established SLAs.
• Adhere to all safety protocols and company procedures, ensuring work is conducted without disruption to production.
• Proactively identify, report, and resolve system discrepancies, defects, and inconsistencies.
• Prepare and submit accurate daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.
• Undertake any additional duties as assigned by supervisory personnel or management.

Qualifications

• Diploma/Nitec in Information Technology or related disciplines.
• Strong documentation, communication, and presentation abilities.
• Technical Skills:
• (a) Proficient in Microsoft Office tools.
• (b) Basic knowledge of Windows servers and Milestone VMS system troubleshooting.
• (c) Foundational understanding of Local Area Networks, switch configurations, and VLANs.
• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible and able to obtain the required security clearance for the project.

To apply, please visit www.gmprecruit.com and search for Job Reference: L69YXRR5

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.