Junior IT Support Specialist

SF International; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company located in Singapore is seeking an IT Support Specialist to handle internal IT-related issues. Responsibilities include troubleshooting hardware and software issues, assisting users with login problems, and maintaining IT asset inventories. The ideal candidate will have strong problem-solving skills and the ability to document technical solutions clearly.

Responsibilities

• Serve as the first point of contact for internal IT-related issues.
• Troubleshoot basic hardware and software issues.
• Assist users in resolving login and system access problems.
• Escalate more complex IT issues to senior support teams.
• Document common IT issues and resolutions.

Job description

Responsibilities

• Serve as the first point of contact for internal IT-related issues, providing technical assistance to users.
• Troubleshoot basic hardware and software issues such as printer malfunctions, network connectivity, and email access.
• Assist users in resolving login and system access problems.
• Escalate more complex IT issues to senior support teams when necessary.
• Document common IT issues and resolutions to improve response times and efficiency.

Documentation & Inventory Management

• Maintain accurate IT asset inventories (hardware, software licenses, peripherals).
• Document system configurations, network diagrams, and change logs to ensure audit readiness.
• Manage IT procurement records, including purchase orders, warranty details, and disposal certificates.