Junior IT support engineer

REMORA NETWORKS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech solutions provider in Singapore is seeking a Junior IT Support Engineer to provide technical assistance and support to end-users. Responsibilities include troubleshooting issues, performing system maintenance, and documenting processes. Ideal candidates should have a diploma in Computer Science or IT, strong problem-solving skills, and familiarity with operating systems. This role offers opportunities for skill development and training in IT service management.

Benefits

Ongoing training in emerging technologies

Professional development opportunities

Qualifications

• Strong understanding of operating systems: Windows, macOS, and Linux.
• CompTIA A+, Network+, or similar certifications are a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Perform routine maintenance tasks such as software updates.
• Document technical issues and procedures.

Skills

Troubleshooting

Technical Support

User Documentation

Communication Skills

Time Management

Education

ITE/Diploma in Computer Science or IT

Tools

Help Desk Software

Ticketing Systems

Job description

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include:

Technical Support

• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

System Maintenance

• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software

Problem‑Solving

• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues

Documentation

• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations

User Support

• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements and Skills

Education: ITE/Diploma in Computer Science, Information Technology, or a related field

Technical Skills

• Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• Experience with help desk software and ticketing systems

Soft Skills

• Excellent communication and interpersonal skills
• Strong problem‑solving and analytical skills
• Ability to work in a fast‑paced environment and prioritize tasks effectively
• Good time management and organizational skills

Certifications

• CompTIA A+, Network+, or similar certifications are a plus

Career Path

• Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management
• Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices
• Training will be provided