Junior Field Engineer

MyRepublic Broadband Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Junior Field Engineer to enhance customer satisfaction through technical service and support. This role involves onsite installation, troubleshooting, and collaborating with teams to optimize customer networks. Ideal candidates are self-starters with a keen interest in ICT and a valid driving license.

Benefits

Wellness leave every quarter

20 days to work from anywhere

Qualifications

• GCE 'O'/ 'N' Level, with or without experience.
• Possess a valid Singapore Driving License.
• Keen interest to learn about network related hardware.

Responsibilities

• Provide technical service and customer support during field visits.
• Perform onsite installation, troubleshooting.
• Work closely with Sales Team to ensure maximum success.

Skills

Customer Service

Troubleshooting

Network Knowledge

Field Service Work

Education

GCE 'O'/'N' Level

Tools

CISCO

Ubiquiti

ASUS

Job description

As a Junior Field Engineer at MyRepublic Broadband Pte Ltd, you will play a crucial role in expanding our presence in the market, focusing on Information and Communication Technologies (ICT) and Telecommunications.

How you’ll contribute to MyRepublic’s success:

Job Description

• Provide technical service and customer support during field visits

• Perform onsite installation, troubleshooting, maintenance, testing and verification tasks as provided in work order

• Recommend customers with solution to resolve and enhance customers’ network and infrastructure

• Work closely with Sales Team and Post Sales Team to ensure maximum success rate, reduce repeat visits

• Drive service success that improves customer satisfaction, maximizes customer retention with superior customer experience

• Build positive relationships with customers

• Produce timely and detailed service reports

What we offer in return:

• Exciting opportunities to create and grow in a rapidly growing organization that is a disruptor in the telco space.

• Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.

• A work culture that puts your individual needs at the core: We focus on outcomes and believe that you can deliver your best work, working anywhere, anytime.

• Wellness first. We believe that wellness goes beyond team celebrations and birthday parties. Our holistic approach to wellness gives you opportunities to recharge, connect and explore, at and outside work.

In addition to the standard leave entitlements, we offer:

• 1 day of wellness leave every quarter for you to take or your health and wellbeing and explore your personal passions.

• 20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.

We think you’ll fit in great with us if you:

• GCE ''O''/''N'' Level, with or without experience are welcome to apply

• Interested in field services work at customer's site.

• Possess a valid Singapore Driving License

• Preferably residing in Singapore

• Keen interest to learn and pick up knowledge of various common commercial brands of network related hardware (eg. CISCO, Ubiquiti, ASUS, etc)

• Keen Interest to pick up fibre network setup

• Keen Interest to pick up VOIP, SIP services

• Keen Interest to pick up Firewall, L2, VPN, and other network solution

• Self-starter to deliver the desired customer service experience

• Ability to work alone without minimum supervision

• Ability to work on standby shift duties (on emergency call service)

From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It’s the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us:

Never Settle: We dream big. We are constantly curious and embrace bold ideas.

Stronger Together: We create together. We win together, we fail together. We grow together, we celebrate together. We are at our strongest together.

Empowered to Deliver: We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done.

We Care: We care for ourselves, one another and our customers. We value authenticity and embrace differences. We create the space to recharge, connect and explore to bring our best selves to work.