Junior Desktop Support Technician

RAYTON SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services firm in Singapore is seeking a Junior Support Technician to provide end-user computing device support and manage hardware deployment. Candidates should have proficiency in Microsoft 365 and Active Directory, along with good customer service skills. This role offers a 5-day work week and a competitive salary range of $2.2k to $2.5k.

Qualifications

• Experience in EUCD support and deployment.
• Proficiency in Microsoft 365 and Active Directory.
• Familiarity with ServiceNow or similar ITSM tools.

Responsibilities

• Provide end-user computing device (EUCD) support and troubleshooting.
• Manage and deploy laptops and related hardware.
• Handle incidents and service requests via ServiceNow.

Skills

Customer Service Skills

Mac

Troubleshooting

Hardware

Change Management

Cloud Computing

Laptops

Active Directory

Windows

ServiceNow

Disaster Recovery

Tools

ServiceNow

Job description

Overview

Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years’ experience and paper qualification )

Location: Islandwide

Work Schedule: 5-day work week (Monday to Friday)

Responsibilities

• Provide end-user computing device (EUCD) support and troubleshooting
• Manage and deploy laptops and related hardware
• Handle incidents and service requests via ServiceNow
• Support Microsoft 365 applications and services
• Administer Microsoft Active Directory (AD)
• Provide support for Mac and Apple devices
• Ensure high-quality customer service and user satisfaction
• Adhere to ITIL best practices (preferred)

Requirements

• Experience in EUCD support and deployment
• Proficiency in Microsoft 365 and Active Directory
• Familiarity with ServiceNow or similar ITSM tools
• Hands-on experience with Mac and Apple product support
• Good communication and customer service skills
• ITIL certification or knowledge is an advantage

Key Skills

• Customer Service Skills
• Mac
• Troubleshooting
• Hardware
• Change Management
• Cloud Computing
• Laptops
• Active Directory
• Windows
• ServiceNow
• Disaster Recovery