Key Responsibilities
Functional Analysis
- Work closely with business stakeholders to understand processes, gather, and analyze requirements.
- Translate business needs into functional specifications, user stories, and process flow documentation.
- Conduct gap analysis to identify improvement areas and propose effective solutions.
- Act as a bridge between business users and technical teams to ensure alignment during design and implementation.
- Prepare and maintain comprehensive functional and process documentation.
Testing & Quality Assurance
- Develop and execute test plans, test scenarios, and test cases based on documented requirements.
- Perform system, integration, UAT, and regression testing to ensure solution quality.
- Manage the defect lifecycle — logging, tracking, and verifying fixes.
- Collaborate with users to coordinate UAT and obtain formal sign-offs.
Project Delivery & Support
- Support deployment and post–go-live stabilization activities.
- Participate actively in Agile ceremonies (sprint planning, stand-ups, retrospectives).
- Contribute to effort estimation, timeline planning, and risk identification.
- Collaborate effectively within cross-functional and geographically distributed teams.
Key Requirements
- Bachelor’s degree in Information Systems, Business, or a related field.
- Proven experience in a functional analyst or business analyst capacity.
- Solid understanding of SDLC, Agile, or Waterfall methodologies.
- Hands-on experience with JIRA, HP ALM, TestRail, or similar tools.
- Proficiency in Microsoft Excel (formulas, pivot tables, data analysis) and PowerPoint (executive presentation design).
- Strong analytical and problem-solving skills with excellent attention to detail.
- Effective verbal and written communication and stakeholder management abilities.
- Demonstrated ability to thrive in fast-paced, collaborative environments.
- Domain experience in healthcare, finance, or public services is an advantage.
- Familiarity with AI-driven tools for process improvement is a plus.