Junior Baker cum Kitchen Admin

STREET FOOD COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A bakery and food service company in Singapore is seeking a Baking & Production Support individual to assist with daily baking and customer service tasks. The ideal candidate will communicate effectively, be passionate about quality, and manage customer inquiries and orders. Join a vibrant team and grow with the brand.

Qualifications

• Must have a passion for excellence.
• Requires commitment and responsibility.
• Ability to understand client needs.

Responsibilities

• Assist in daily preparation and baking of pastries and cakes.
• Ensure quality by following SOPs and hygiene protocols.
• Attend to client inquiries and manage customer service.

Skills

Excellent communication skills

Customer service skills

Ability to build relationships

Self-starter

Job description

Baking & Production Support

• Assist bakers in daily preparation, portioning, and baking of pastries, cakes, and other bakery products according to recipes and standards.
• Help with ingredient weighing, mixing, shaping, proofing, and baking processes.
• Ensure consistent product quality by following established SOPs and hygiene protocols.
• Prepare baking trays, molds, and utensils before production and clean them after use.
• Support product packing, labeling, and dispatch preparation.
• Maintain cleanliness and organization of workstations and equipment at all times.

Administrative & Coordination Duties

• Attend to client enquiries professionally and provide quality customer service through emails and phone calls, IG DMs, smooth and seamless pre and post-sales customer service.
• Packing and checking all cakes against the invoices to ensure accuracy in messaging, piping, candles, etc.
• Arranging cakes and sending them out to the respective drivers from the Central Kitchen for delivery.
• Manage and resolve all customer service recovery issues.
• Arranging delivery routes to drivers.
• Stock take and inventory.
• Managing stocks on online platforms and processing online orders.
• Preparation and submission of reports on a daily and monthly basis.

Requirements

• 5 days work week
• Excellent communication skills, written and spoken
• Excited to grow with the brand
• Passion for excellence and ability to build relationships with clients and understand their needs
• Responsible and committed individual
• A self-starter who is pro-active and able to work independently