Junior Baker cum Central Kitchen Admin Assistant

Street Food Collective Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A food service company in Singapore is seeking a customer service professional to manage client enquiries, pack orders, and coordinate deliveries. The ideal candidate will have excellent communication skills and a passion for customer service. Responsibilities include managing online orders and resolving service recovery issues. This position offers a 5-day work week and opportunities for personal growth.

Qualifications

• 5 days work week.
• Responsible and committed individual.
• Ability to work independently and as part of a team.

Responsibilities

• Attend to client enquiries professionally.
• Pack and check all cakes against invoices.
• Arrange delivery routes for drivers.
• Manage and resolve customer service recovery issues.

Skills

Excellent communication skills

Customer service skills

Proactive approach

Relationship building

Job description

Responsibilities

• Attend to client enquiries professionally and provide quality customer service through emails, phone calls and walk-ins, IG DMs, with smooth and seamless pre and post-sales service.
• Packing and checking all cakes against the invoices to ensure accuracy in message piping, candles, etc.
• Arranging cakes and sending them out to the respective drivers from the Central Kitchen for delivery.
• Manage and resolve all customer service recovery issues.
• Arranging delivery routes to drivers.
• Stock take and inventory.
• Managing stocks on online platforms and processing online orders.
• Preparation and submission of daily and monthly reports.

Requirements

• 5 days work week
• Excellent communication skills, written and spoken
• Excited to grow with the brand
• Passion for excellence and ability to build relationships with clients and understand their needs
• Responsible and committed individual
• A self-starter who is pro-active and able to work independently