Junior Application developer

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Development Support Specialist to facilitate the software development community. Responsibilities include managing support requests, debugging tools, and contributing to product development. This role requires proactive insights and scripting to enhance support processes.

Responsibilities

• Respond to and triage support questions and requests.
• Extract information from log files to debug and identify root causes.
• Write basic tools and test cases for better support.

Job description

Overview

Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.

Roles and responsibilities

1. Respond to and triage support questions and support requests
2. Extract relevant information from log files and other sources to debug, identify owners or root causes
3. Write basic tools and test cases to improve the speed and quality of support
4. Work with technical writers to improve documentation in areas covered by support
5. Produce reports for leadership with data on performance of the program
6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.
7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
8. Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.