Journey Lead

UBS; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading global wealth manager in Singapore is seeking a seasoned leader to drive the OnePass initiative, enhancing client experiences through strategic vision and operational excellence. Candidates should have extensive experience in business analysis and transformation leadership, particularly in financial services. The role includes leading a team, ensuring stakeholder alignment, and championing change management. A competitive compensation package and opportunities for professional growth are offered.

Qualifications

• 8-12 years of experience in business analysis or journey ownership, preferably in financial services.
• Strong understanding of COO functions and digital transformation principles.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Define the strategic vision for the OnePass journey.
• Lead and mentor a team of business analysts.
• Oversee the development of business cases.

Skills

Business analysis

Transformation leadership

Stakeholder engagement

Agile methodologies

Cross-functional team leadership

Tools

JIRA

Confluence

Job description

Your role

Are you a strategic thinker with a passion for transforming client experiences? Do you bring a sharp eye for detail and a drive to simplify and optimize complex processes? Are you energized by leading change and delivering impactful, scalable solutions? We’re looking for a seasoned leader to shape the future of the end-to-end client lifecycle and operational excellence through the OnePass initiative — driving innovation, alignment, and measurable outcomes across the organization.

Role coverage:

• Vision & Strategy: Define and evolve the strategic vision for the OnePass journey, aligning with broader Business and F2B Digitalization goals.
• Team Leadership: Lead and mentor a team of business analysts, ensuring clarity of roles, alignment of deliverables, and continuous development.
• Business Case Ownership: Oversee the development and validation of business cases, ensuring alignment with value drivers and stakeholder expectations.
• End-to-End Journey Design: Drive holistic process analysis and re-design, identifying pain points and opportunities for simplification and automation.
• Stakeholder Management: Serve as the primary liaison between business, technology, and operations teams, ensuring alignment and transparency across all levels.
• Delivery Oversight: Partner with Stakeholders and Delivery teams to prioritize backlogs, manage dependencies, and ensure timely delivery of enhancements.
• Success Measurement: Define and track OKRs and KPIs to measure the impact of OnePass initiatives and inform continuous improvement.
• Change Enablement: Champion change management efforts, ensuring stakeholder readiness and adoption of new processes and tools.

Join us

At UBS, we know that it’s our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team

You’ll be working as part of the OnePass initiative, one of the key components of the Digital Transformation portfolio in the F2B Digitalization function. This function sits in the Global Wealth Management COO in Singapore / Hong Kong.

Your expertise

• 8-12 years of experience in business analysis, transformation leadership, or journey ownership, preferably in financial services or wealth management.
• Proven experience leading cross‑functional teams and delivering complex, multi‑stakeholder initiatives.
• Strong understanding of COO functions, risk and control frameworks, and digital transformation principles.
• Excellent communication, facilitation, and stakeholder engagement skills, with the ability to influence and negotiate at all levels.
• A strategic mindset with a hands‑on approach to problem‑solving and delivery.
• Familiarity with agile methodologies, JIRA, and Confluence is a plus.

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

How we hire

We may request you to complete one or more assessments during the application process. Learn more.