Japanese speaking - client success manager

CAPTAIN'S EYE ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing AI tech company in Singapore is seeking a Japanese-speaking Customer Success Manager to enhance customer satisfaction and drive product adoption. In this role, you will build long-term relationships with clients, monitor account health, and foster business growth through upsells and tailored solutions. Strong communication and a data-driven mindset are essential for success. Join us to shape the future of maritime innovation.

Qualifications

• Proven ability to identify upsell and cross-sell opportunities.
• Experience managing accounts in a tech environment.
• Thrives in a fast-paced, high-growth environment.

Responsibilities

• Build and grow a portfolio of customer accounts.
• Collaborate with Sales and Product to create tailored solutions.
• Lead training and success planning sessions.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales and Product teams.
• Monitor account health and address risks.
• Lead QBRs and success planning sessions.
• Maintain accurate records in CRM.

Skills

Strong communication skills

Relationship-building skills

Data-driven mindset

Proven ability to identify opportunities

Job description

We are a fast-growing startup in the maritime AI tech industry, and we are looking for Japanese-speaking Customer Success to join our team and help manage and grow client relationships.

Captain’s Eye – Where AI Meets Maritime Innovation

Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. Our technology empowers shipping companies worldwide with smart surveillance, actionable insights, and proactive risk management — making operations safer, faster, and more efficient.

Why this role matters

As our Customer Success Manager, you won’t just manage accounts — you’ll be the trusted partner guiding our customers to achieve their goals and unlock the full potential of our platform. Your work will directly influence customer satisfaction, product adoption, and the growth of Captain’s Eye globally. You’ll meet customers regularly — both virtually and face-to-face — to strengthen relationships and ensure they get maximum value from our solution.

What you’ll do

• Build and grow a portfolio of customer accounts, ensuring exceptional satisfaction and long-term retention
• Be the go-to contact post-onboarding, developing strong relationships with decision-makers and key stakeholders
• Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
• Identify upsell and cross-sell opportunities that align with customer needs and drive business growth
• Collaborate with Sales and Product to deliver tailored solutions and create real impact
• Monitor account health through data, addressing risks before they become issues
• Lead QBRs, product training, and success planning sessions to maximize customer value
• Maintain accurate records in CRM and customer success tools

What you bring

• Strong communication and relationship-building skills
• Proven ability to identify opportunities and drive customer growth
• Data-driven mindset with the ability to translate insights into action
• Thrives in a fast-paced, high-growth environment