ITSM Project Manager

K2 PARTNERING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an ITSM Project Manager to oversee outsourced IT development and transformation projects. The individual will manage project execution, ensure process governance, and maintain high service quality. Key qualifications include 8+ years of project management experience and strong knowledge in Agile/SAFe methodologies. A background in ITIL practices and proficiency in English are essential, with basic Mandarin as a plus.

Qualifications

• Minimum 8 years project management experience.
• Strong knowledge of Agile/SAFe, ITSM, and ITOM.
• Experience with security, integrations, and SDLC methodologies.

Responsibilities

• Manage ITSM and service delivery projects.
• Oversee operating procedures and team coordination.
• Act as the main contact for service quality and capacity planning.
• Conduct regular service performance reviews.

Skills

Project management

Agile/SAFe knowledge

ITSM tooling migrations

Communication

Customer focus

Education

Bachelor's degree or equivalent

Job description

Job Description – ITSM Project Manager

We are looking for a ITSM Project Manager to lead large outsourced IT development and transformation projects. The role oversees end-to-end service delivery, ITSM process governance, project execution, and vendor management while ensuring high-quality service performance and customer satisfaction.

Key Responsibilities

• Manage ITSM and service delivery projects using Agile and Waterfall methodologies.
• Oversee operating procedures, team coordination, planning, and work assignment.
• Act as the main contact for service quality, performance, and capacity planning.
• Coordinate internal and external resources, resolve issues, and drive service improvements.
• Conduct regular operational and service performance reviews.
• Manage contracts, vendors, reporting cadence, and compliance with service agreements.
• Support sales in strengthening customer relationships and identifying opportunities.
• Work with technical teams to ensure smooth daily operations and project delivery.

Skills & Experience

• Minimum 8 years project management experience.
• Strong knowledge of Agile/SAFe, ITSM, ITOM, ITAM, and ITSM tooling migrations (CSM required).
• Experience with security, integrations, SIT, UAT, and SDLC (Agile/Scrum).
• Understanding of ITIL and service delivery best practices.
• Strong communication, customer focus, and willingness to learn new technologies.
• Preferred certifications: CBAP, CCBA, PMI-PBA, Agile/Scrum.
• Proficient in English; basic Mandarin is an advantage.