IT Technician

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks an IT Support Specialist to manage client platforms and troubleshoot incidents. The ideal candidate should have strong knowledge of Windows 10, with familiarity in Windows 11 being a plus. Responsibilities include system management, service requests handling, and compliance monitoring. Join a dynamic team focused on delivering quality IT services.

Responsibilities

• Manage installation, configuration, testing, and operations of client platforms.
• Troubleshoot and resolve client platform-related incidents.
• Handle service requests and provide timely status updates.
• Monitor and document system configurations.
• Participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of new client platform tools.
• Provide systems-related technical advice.
• Manage client platform systems changes.
• Prepare and deliver regular status and performance reports.
• Perform pre-sales support tasks.
• Gather and analyze infrastructure requirements.
• Establish and maintain facility management standards.

Skills

Strong knowledge of Windows 10

Familiarity with Windows 11

Job description

Key Responsibilities

• Manage installation, configuration, testing, and operations of client platforms.
• Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.
• Handle service requests and provide timely status updates to relevant stakeholders.
• Monitor and document system configurations, ensuring compliance with agreed service levels.
• Participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of new client platform tools.
• Provide systems-related technical advice to customers or project teams.
• Manage client platform systems, including changes via the formal change request process.
• Prepare and deliver regular status and performance reports.
• Perform pre-sales support tasks related to client platforms.
• Gather and analyze infrastructure requirements to support business/application needs.
• Establish and maintain facility management standards and best practices.

Mandatory Skills

• Strong knowledge of Windows 10.

Preferred Skills

• Familiarity with Windows 11.