IT Technical Support (Immediate | East)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a technician to maintain and troubleshoot a Video Management System (VMS), specifically Milestone XProtect. The role involves ensuring optimal system performance, responding to operational incidents, and preparing daily maintenance reports. Candidates should have a Diploma in IT and proficiency in Microsoft Office. This position requires the ability to work in a 12-hour rotational shift schedule and ensure compliance with security clearance requirements. Apply via the company's recruitment portal.

Qualifications

• Proficient with Microsoft Office tools.
• Able to conduct basic system troubleshooting.
• Must be eligible for required security clearance.

Responsibilities

• Perform maintenance and troubleshooting for the Video Management System.
• Maintain systems for high service availability.
• Respond to onsite operational incidents.
• Report discrepancies in the system.
• Prepare daily maintenance reports.

Skills

Documentation skills

Communication skills

Presentation skills

Basic knowledge of Windows servers

Troubleshooting Milestone VMS

Understanding of Local Area Networks

Education

Diploma/Nitec in Information Technology or related disciplines

Tools

Microsoft Office

Job description

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), with a focus on Milestone XProtect, ensuring optimal system performance.
• Maintain critical systems to achieve high service availability and meet operational performance targets.
• Respond swiftly to onsite operational incidents, resolving issues in accordance with established SLAs.
• Adhere to all safety protocols and company procedures, ensuring work is conducted without disruption to production.
• Proactively identify, report, and resolve system discrepancies, defects, and inconsistencies.
• Prepare and submit accurate daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.
• Undertake any additional duties as assigned by supervisory personnel or management.

Requirements

• Diploma/Nitec in Information Technology or related disciplines.
• Strong documentation, communication, and presentation abilities.
• Technical Skills:
• (a) Proficient in Microsoft Office tools.
• (b) Basic knowledge of Windows servers and Milestone VMS system troubleshooting.
• (c) Foundational understanding of Local Area Networks, switch configurations, and VLANs.
• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible and able to obtain the required security clearance for the project.

To apply, please visit www.gmprecruit.com and search for Job Reference: L69YXRR5

To learn more about this opportunity, please contact Yingying at [e-mail]
We regret that only shortlisted candidates will be notified.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.