IT Technical Support Engineer (West)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Technical Support Engineer to deliver on-site and remote support. Responsibilities include managing end-user devices and IT infrastructure, providing exceptional customer service, and ensuring timely issue resolution. The ideal candidate is proficient in Windows OS, has strong troubleshooting skills, and possesses excellent communication abilities. This role offers a dynamic work environment with opportunities to collaborate with IT teams.

Qualifications

• Proficiency in Windows OS; exposure to macOS and Linux is a plus.
• Strong knowledge of IT hardware components and troubleshooting.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide on-site support for hardware and software setup, configuration, and troubleshooting.
• Deliver Level 1 network support to minimize downtime.
• Manage IT service tickets via ITSM tools, ensuring SLA compliance.

Skills

Windows OS

macOS

Linux

Active Directory

Remote support tools

ServiceNow

ITIL Foundation

Tools

Microsoft Autopilot

Tanium

Bomgar

Teams

Zoom

Webex

Job description

IT Technical Support Engineer

We are seeking a proactive and technically skilled IT Technical Support Engineer to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.

Key Responsibilities

• Provide on-site support for hardware and software setup, configuration, and troubleshooting
• Set up and configure new machines, ensuring integration with existing systems
• Perform asset transfers, device conversions, and initial system setups
• Harden, patch, test, and troubleshoot standalone desktops and laptops
• Install and support printers, scanners, and peripheral devices
• Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites
• Deliver Level 1 network support to minimize downtime
• Manage IT service tickets via ITSM tools, ensuring SLA compliance
• Maintain hardware and software inventory using in-house systems
• Support third-party applications such as Microsoft Office, Adobe, and Google Workspace
• Collaborate with Group IT teams (Security, Server, Network) for operational alignment
• Respond to security incidents and assist in IT infrastructure projects and deployments

Requirements

• Proficiency in Windows OS; exposure to macOS and Linux is a plus
• Familiarity with productivity tools (Microsoft Office, Google Workspace)
• Strong knowledge of IT hardware components and troubleshooting
• Experience with Active Directory and user account administration
• Hands-on experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
• Proficient with remote support tools (e.g., Bomgar) and virtual meeting platforms (Teams, Zoom, Webex)
• Working knowledge of ServiceNow or similar ITSM tools
• ITIL Foundation certification preferred
• Excellent communication skills and ability to work independently
• Detail-oriented with a strong commitment to service excellence

Working Location

Benoi (Islandwide Transportation Provided)

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.