IT System Engineer / Network Engineer

ICT MARINE SOLUTION PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading maritime IT company in Singapore is seeking an IT Engineer to provide technical support for vessels. Responsibilities include setting up computers and network infrastructure, diagnosing technical issues, and maintaining inventory. The ideal candidate should have a diploma or degree in IT, experience in technical support, and the ability to travel to vessels. This position may require working irregular hours, including weekends.

Benefits

Comp-off for working weekends or public holidays

Qualifications

• At least 1 year of experience in technical support.
• Willing to travel to support vessels and work physically on board.
• Proficient in L1 networking and related technical skills.

Responsibilities

• Respond to technical support calls and emails from vessels.
• Set up and install new computers and network infrastructure.
• Maintain network infrastructure drawing for each vessel.
• Assist support team in resolving cases remotely.
• Diagnose network problems and maintain inventories of hardware/software.

Skills

Technical support

L1 networking

Windows OS

MS Office

WiFi networking

Network infrastructure

Firewall

VLANs

Routing

Physical work

Education

Diploma or degree in Information Technology, Information Systems, or related fields

Job description

Description

• Reporting to the IT Manager, the IT Engineer will be responsible to:
• Responding to technical support calls/emails from vessel for computer, network, application, and connectivity issues
• Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
• Maintain network infrastructure drawing for each vessel
• Work with support team and assist to resolve cases remotely where required
• Diagnosing and fixing network problems and hardware or software faults
• Maintaining inventories of hardware and software for each vessel
• Be actively involved in project preparation or solutions as assigned by IT Manager
• Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
• Attend vessel as per attendance plan scheduled by vessel coordinator or IT Manager
• Assist warehouse coordinator where required with regards to pickup, delivery, and packing
• Provide IT briefing to vessel and office members as required
• Any other IT tasks assigned by IT Manager

Qualification & Requirements

• Diploma or degree holder in Information Technology, Information Systems, BioTechnology or related fields
• At least 1 year of experience in a technical support role
• Prior experience in the shipping/maritime industry will be highly regarded. Or fresher with computer science or IT education background willing to attend vessel regularly
• Ability to travel to different locations island-wide and rarely overseas to support vessels/takeover vessel/new delivery vessel (no sailing required)
• Candidate must be at least able to handle physical work to board vessels (few days per month)
• Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
• Irregular hours at times, including weekends/public holidays, dependent on vessel's schedule and arrival.
• *Comp-off for working on weekend or public holiday
• Able to work on own and be responsible to prepare proper documentation for work completion
• Keen to learn and driven to excel