IT Support (Windows | East)

GMP Technologies; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology firm in Singapore is seeking a technician to perform technical maintenance and troubleshooting for the Video Management System (VMS). Candidates should have a Diploma in IT and strong technical skills. The role involves maintaining critical systems and addressing operational incidents to ensure high service availability. A commitment to a 12-hour rotational shift is required. Interested candidates can apply online with the job reference L69YXRR5.

Qualifications

• Strong documentation, communication, and presentation abilities.
• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible for security clearance.

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS).
• Maintain systems for high service availability.
• Respond to onsite operational incidents quickly.
• Adhere to safety protocols and company procedures.
• Proactively identify and resolve system discrepancies.
• Prepare daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.

Skills

Documentation

Communication

Presentation

Microsoft Office

Windows Servers

VMS Troubleshooting

Local Area Networks

Switch Configurations

VLANs

Education

Diploma/Nitec in Information Technology or related disciplines

Job description

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), with a focus on Milestone XProtect, ensuring optimal system performance.
• Maintain critical systems to achieve high service availability and meet operational performance targets.
• Respond swiftly to onsite operational incidents, resolving issues in accordance with established SLAs.
• Adhere to all safety protocols and company procedures, ensuring work is conducted without disruption to production.
• Proactively identify, report, and resolve system discrepancies, defects, and inconsistencies.
• Prepare and submit accurate daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.
• Undertake any additional duties as assigned by supervisory personnel or management.

Requirements

• Diploma/Nitec in Information Technology or related disciplines.
• Strong documentation, communication, and presentation abilities.
• Technical Skills:
• (a) Proficient in Microsoft Office tools.
• (b) Basic knowledge of Windows servers and Milestone VMS system troubleshooting.
• (c) Foundational understanding of Local Area Networks, switch configurations, and VLANs.
• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible and able to obtain the required security clearance for the project.

To apply, please visit www.gmprecruit.com and search for Job Reference: L69YXRR5

To learn more about this opportunity, please contact Yingying at [e-mail]